Customer Experience - Department Manager; Skilled Trades

About Atlas Tools and Machinery

Atlas Tools and Machinery is a proud, family‑owned Canadian business, now in its third generation, and dedicated to delivering exceptional customer experiences since 1954. As a trusted provider of industrial supplies, we take pride in being experts in our field and offering high‑quality products at competitive prices. We are dedicated to ensuring our tradespeople have the tools and service they need to help build and shape the infrastructure of our local communities.

At Atlas, we value your enthusiasm, creativity, and entrepreneurial spirit. Our culture is focused on collaboration, respect, innovation, and a shared dedication to driving success. We are committed to creating a supportive and growth‑oriented workplace where you will continue to learn, grow, and build a career that is both challenging and rewarding.

We are looking for a people‑first leader who believes that strong teams create exceptional customer experiences. This role is focused on developing people — coaching, supporting, and challenging team members to grow while fostering a culture built on trust, accountability, and open feedback. Reporting to the Showroom Manager, this leader is responsible for guiding a department within the store while working alongside their team to deliver a customer experience that truly stands out.

They lead with care and honesty, provide consistent and timely feedback, and create an environment where initiative and ownership are encouraged. Deep product expertise is not required. What matters most is a genuine investment in people, the ability to build strong teams, and a passion for shaping an in‑store experience that customers remember.

• Takes Ownership & Accountability
  ‑ Proactive, solution‑oriented, and drives results without needing constant oversight.
• Customer‑centric
  ‑ Focused on building long‑term relationships and delivering exceptional customer service.
• Demonstrates business acumen
  ‑ Understands sales, margins, performance metrics, and operational priorities.
• Confident & Adaptable
  ‑ Makes informed decisions and can adapt quickly to changing business requirements.
• Hands‑On & Engaged
  ‑ Leads by example, actively supports the team, and remains visible on the floor.

Key Responsibilities This role focuses on developing and supporting a high‑performing team that delivers an exceptional customer experience. The Department Leader sets clear quarterly goals with associates and supports their development through regular coaching, feedback, and individualized development plans. By working closely alongside the team on the sales floor, this leader identifies coaching opportunities, strengthens product knowledge, and helps associates build confidence in customer conversations while applying the 3

Ps sales model.

The role involves monitoring sales performance and key metrics to identify insights that support team development, goal setting, and overall department performance. The leader works collaboratively with internal teams, including purchasing, marketing, vendor partners, and retail operations, to execute promotions, sales initiatives, events, and merchandising strategies that drive engagement and growth.

Operationally, the Department Leader ensures the showroom floor remains well organized, fully merchandised, and properly stocked while maintaining strong inventory awareness and partnering with operations and purchasing to resolve replenishment or stock issues. They also ensure appropriate floor coverage, support store opening and closing responsibilities, and maintain a strong sense of urgency around customer inquiries and phone calls.

Success in this role comes from building a strong team culture, encouraging collaboration and learning, recognizing development opportunities, and empowering associates to take ownership of both the customer experience and the department’s performance.

Salary Range: 60,000 - 80,000 CAD. Actual salary for the role may vary depending on factors including but not limited to candidate skills, education, experience, working conditions and the local labour market. A successful candidate who fills this role must be able to travel between our two locations:111 Creditview Rd, Vaughan and
871 Islington Rd N, Toronto. This position is being posted to fill an existing vacancy.