PT Operations Associate Ontario

PT Operations Associate, Toronto, Ontario

PT Operations Associate at SMCP (Sandro & Maje)

At SMCP, we embody the essence of Parisian elegance with our brands Sandro and Maje. We are committed to accessible luxury, sustainability, and delivering exceptional products and experiences. Operating in over 47 countries, SMCP focuses on growth, innovation, and a culture of engagement, inclusivity, and corporate social responsibility. By 2030, we aim to achieve ambitious sustainability goals while maintaining Parisian chic with a modern twist.

Why SMCP:

SMCP is a fashion house focused on innovation and sustainability in the accessible luxury market. We emphasize growth, stability, and internal mobility for our people, guided by a dedicated senior leadership team. Our collections blend timeless Parisian style with a contemporary edge, inviting individuals to express their personality through fashion.

To learn more about our global presence and values, visit our website at SMCP Global.

At SMCP, We Style Happiness at Work—Join Our Fashion-Forward Team!

As an Operations Associate, you will be a key player in ensuring the smooth and efficient functioning of back-of-house operations critical to delivering an exceptional customer experience on the sales floor. Your attention to detail, organization, and proactive problem-solving will help maintain operational excellence and support the store’s performance and customer satisfaction. You will manage inventory, support visual merchandising efforts, and ensure operational processes run seamlessly.

What You’ll Do:

• Manage the check-in and processing of incoming merchandise, ensuring accuracy and readiness for the sales floor.
• Coordinate store-to-store transfers, ensuring timely and precise movement of merchandise.
• Oversee markdown management by updating pricing and ensuring changes are reflected on the floor.
• Process RTVs (Return to Vendor) efficiently, maintaining clear records and compliance with vendor guidelines.
• Assist with floor sets and moves, ensuring merchandise placement aligns with brand guidelines.
• Replenish merchandise regularly to maintain product availability and a fresh, appealing display.
• Maintain visual standards by adjusting displays and signage to reflect the brand’s aesthetic.

Asset Protection & Inventory Management

• Support shortage prevention strategies to minimize loss and protect store assets.
• Assist with inventory control, including cycle counts and physical inventory preparation.
• Ensure all safety protocols are followed to maintain a secure environment.
• Keep the stockroom organized and efficient to support smooth store operations.
• Implement best practices to optimize stockroom space and improve restocking processes.

Sales Floor Support & Customer Service

• Assist with POS operations, ensuring accurate and efficient customer transactions.
• Greet and assist customers on the sales floor, enhancing their shopping experience.

Who You Are:

• 1+ years of prior sales support experience, including POS, merchandising paperwork, cycle counts, and inventory management.
• Strong organizational skills and ability to work within established timelines.
• High attention to detail and ability to manage multiple priorities.
• Excellent problem-solving skills and a solutions-oriented mindset.
• Brand-appropriate personal presentation.
• Strong communication skills with team members and leadership.
• Flexibility with scheduling to meet business needs.
• Bilingual capabilities are a plus in key markets.
• Flexible availability, including evenings, weekends, and holidays, is required.

Join a Career That Fits Your Life:

At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional. Your talent and dedication are rewarded with competitive base hourly pay and an individual commission structure. With a 50% shopping discount and seasonal wardrobe offering, you’ll feel confident in the latest collections. We also provide a cell phone contribution.

We know balance and well-being matter. We offer generous paid time off, paid parental leave, pet benefits, and resources like our Employee Assistance Program (EAP), which includes personalized guidance and mental health support. We also provide MAVEN Family Planning to support family planning and wellness.

With mentorship and professional development support, you’ll find a career that’s as fulfilling as it is inspiring. At SMCP, you’re a valued part of a team that celebrates passion, creativity, and excellence in a people-first culture.

Ready to take your love for fashion to the next level? Apply today and become part of the SMCP Dream Team!

Ontario compensation range: $18 - $20 CAD

Note:

This description reflects the responsibilities and qualifications of the role. Some content such as application forms and generic notices have been removed to focus on job responsibilities and requirements.