Product Operations Leader

Job Description
The Product Operations Leader is responsible for leading work and the execution of the work that contributes to the profitable movement of goods throughout the course of their life cycle. They provide coaching and feedback to Customer Experience Representatives (CERs) to bring products from door to floor efficiently and effectively. They lead the execution of the store’s visual merchandising activities, ensuring our customers can shop easily with or without assistance, and execute work to support reaction to sales trends and customer demands so that products are sold at the highest margin rate possible.

They help influence a store culture that promotes employee engagement, growth, and development.

What you’ll do
Functional

Lead execution of activities to support strategic priorities, and the efficiency and effectiveness of product flow processes

Lead execution of D2F process and visual operations, reacting to sell‑through, and continual focus on the flow of goods to the sales floor and Back of House (BOH) set up

Lead execution of markdown process, promotional set‑up, and sell‑through

Lead execution of changeover and visual assessment action plans

Maintain visual propping, signage, and acrylics

Act as an advocate for the customer by placing them at the forefront of all decision‑making processes

Embrace and champion technology that creates high‑tech and high‑touch solutions for Indigo’s customers

Proactively identify and anticipate customer expectations and needs

Coach and provide feedback to CERs to ensure operational excellence and the profitable movement of goods throughout their life cycle

Open and close store as well as responsibility for managing sales floor

Ensure health and safety of employees and customers is top priority

People

Support the building of strong teams by participating in hiring activities, training new hires, and cross‑training current team

Support development of talent by providing feedback on team performance to managers

Collaborate with others to drive flexible and just‑in‑time solutions

Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself

Help others see the impacts of their efforts and proactively engage other functions to get input

Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do

Celebrate diversity of thought and have an open mindset

Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes

Embrace, champion, and influence change through your team and/or the organization

Qualifications

Must be able to start work at 5am.

This is a Full‑Time role and requires fully open availability, 7 days a week (will be scheduled 5 days).

1–2 years of Leadership experience in a merchandising or operations role.

Demonstrated commitment to creating an exceptional employee and customer experience.

Experience leading others.

Knowledge of provincial health and safety standards.

Performance orientated.

Ability to exercise good business acumen and systemic thinking that supports meaningful decisions.

Ability to prioritize, plan and execute while being agile.

Ability to be mobile on the sales floor for extended periods of time.

Availability to work a flexible schedule, including evenings, weekends and holidays.

Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.

Bilingualism (French/English) is required for all positions in Québec.

Additional Information
At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong  welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, people of colour, LGBTQ2+ and people with disabilities.

Accommodations are available upon request to individuals who self‑identify as having a disability or special need. Please contact Human Resources at Support‑ if you require an accommodation at any time during the recruitment process.

Details

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Other

Industries:
Retail

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