Manager,Sales - Personal Shopping Job Toronto area,North York Ontario Canada,Retail

Location: North York

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Manager, Personal Shopping

The Personal Shopping Manager leads a team of elite sellers who deliver the most extraordinary level sales and service while upholding the values of Holt Renfrew. The Person al Shopping Manager role is responsible for ensuring the Personal Shopping team achieves the highest level of customer service, delivers an extraordinary experience for all clients, while ensuring company targets are met.

Specific responsibilities include (but are not limited to) the following:

Achieve sales targets for Personal Shopping Department

Achieve the highest level of customer service, setting the bar for all other departments

Recruit, select, hire and on-board the most elite talent, setting the bar for all other employees

Develop highly effective teams by coaching and supporting employees to improve through effective performance management and the celebration of achievements

Equip and encourage employees to drive their own development, measure their success and continually strive to improve themselves and advance the business as whole

Manage the cultivation of a loyal client base by acquiring new customers, developing existing clients, and retaining loyal clients

Work to enhance client relationships with our personal shopping team to drive lifetime loyalty and spend

Work in collaboration with other managers/departments to deliver seamless sales/service to customers

Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success

Model leadership behaviours that promote a culture of open communication, employee development and trust

Communicate regularly with buying office and personal shopping corporate teams to ensure customer needs are understood and the service experience remains relevant

Collaborate with Marketing to support store events and create opportunities within the community

Ensure all private shopping suites and areas maintain to high visual standards with curated product that transitions regularly.

Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees

Identify opportunities to drive business and action

Manage payroll expense while offering appropriate levels of coverage at all times to meet business needs

Manage operational standards in inventory control, customer own goods and customer holds

Maintain day-to-day operational awareness of both own bought and leased businesses to ensure seamless customer service

The ideal candidate:

5-7 + years manager experience with accountability for driving sales

Proven track record of exceeding sales and profit targets

Early adopter / change initiator

Retail selling experience in a luxury environment preferred

The measures of success:

Contribution to financial objectives

Individual objectives linked to the achievement of department goals

Feedback from internal and external clients

Directeur(trice) du Shopping personnalisé

Le/La directeur(trice) du Shopping personnalisé dirige une équipe de conseillers(ères) en shopping personnalisé élite qui offrent des ventes et un service d'un niveau extraordinaire tout en respectant les valeurs de Holt Renfrew. Ce rôle doit s'assurer que l'équipe du shopping personnalisé atteint le plus haut niveau de service à la clientèle, offre une expérience extraordinaire à tous les clients, tout en s'assurant que les objectifs de l'entreprise sont atteints.

Les responsabilités spécifiques comprennent (sans s'y limiter) ce qui suit :

Atteindre les objectifs de vente du service de shopping personnalisé

Réaliser le plus haut niveau de service à la clientèle, en donnant l'exemple à tous les autres rayons-services

Recruter, sélectionner, embaucher et intégrer les…


Increase/decrease your Search Radius (miles)



Job Posting Language

Manager, Sales - Personal Shopping