Retail Store Manager

Retail Store Manager – Canna Cabana

Our retail Cannabis Retail Store Manager (SM) is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working collaboratively with the company management and for managing, maintaining, and supervising day‑to‑day retail operations at the store location.

• Help hire great people, supervise and manage employees, and ensure all employees have a valid Cann Dashboard license.
• Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking.
• Coach team members and provide positive and constructive feedback so that they grow professionally.
• Train all team members on work procedures and policies so that everyone understands what's required to do a great job.
• Maintain written SOPs as changes to policy and/or regulations occur and ensure compliance among the team.
• Assist in building a weekly staff schedule that complies with labor policies.
• Be accessible and extremely responsive to all delincarán questions, suggestions, and concerns and help resolve any team member conflicts.
• Achieve high scores on the following measures related to Sales Associate Support – high retention of top talent and high team engagement scores.
• Strong ability to lead by example and work with staff to deal with any circumstances that may arise in a high‑volume retail store.

• Own all customer feedback and provide customer/patient complaint resolution in coordination with the head office procedures.
• Provide complaint resolution to ensure satisfaction of all customers and patients.
• Utilize customer and team member feedback to readily implement changes to improve the customer experience.
• Execute cannabis‑selling strategies through collaboration with marketing (operator licensee) relatedדת incentives, displays, internal and external promotion.
• Recommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotions.
• View sales reports and communicate with the team to identify sales trends and potential inventory requirements.
• Track all employee and store sales daily to ensure optimal performance.
• Analyze core metrics to better understand benchmarks and ultimately beat and exceed goals.
• Utilize approved employee incentives to drive sales and boost morale.
• Achieve high scores on the following measures related to Sales and Customer Service – meet or exceed monthly store revenue and gross‑margin goals and maintain a high score on all social media customer reviews.

• Maintain store compliance with all local, state, and federal regulations, organized and communicate all required reporting, paperwork, and state‑tracking system recording.
• Assist AGCO with inventory, sales, and compliance audits.
• Perform all daily opening and closing procedures.
• Implement and oversee security, reporting, and cash‑management procedures related to opening and closing the store.
• Make schedules for staff and establish a sound work environment.
• Be responsible for facility maintenance and troubleshooting as necessary, including proper upkeep of the phone, utilities, technology, maintenance, repairs, stock, and supplies.
• Ensure that the sales floor is adequately stocked at all times
  
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• Keep track of all expiring products and promote sales as needed.
• Coordinate with management and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations.
• Ensure all expired, damaged, or returned product is logged and disposed of according to regulations.
• Assist in receiving and ensuring student‑compliance of wholesale deliveries by cross‑checking invoices.
• Provide daily correspondence via email and manager's log as needed.
• Comply with all HR policies, including confidentiality and non‑disclosures.
• Maintain a clean and organized work environment.
• Reporting and information management must have proficiency in Microsoft Office and experience with process management, team problem‑solving, and inventory control.
• AGCO Cann Sell license required along with a clean police record check.
• 5–6+ years of management experience in retail.
• Possession of a valid Cannabis Retail Store…