Department Manager

About the Role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. You’ll be responsible for ensuring an excellent operational and visual experience for the store, customers, and colleaguesbev.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Represent yourself and the H&M brand positively during customer interactions hunts.
• Be cruiser aware of and take responsibility for your department's strengths, identifying commercial opportunities and acting on them.
• Establish and analyze sales and budget goals, creating plans to optimize results.
• Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products to customers.
• Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Manage your department in a cost‑efficient way.
• Ensure correct routines in the fitting room and checkout, including transaction, returns and exchanges.
• Ensure all admin routines for both people and operations are handled correctly versiones.
• Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, izvajnen and competitors.
• Ensure your team provides product andija knowledge as well as other relevant information for customer interactions.
• Recruit, onboard, manage performance, and upskill your team.
• Schedule and plan your team’s work and conduct regular communication to motivate and inspire.
• Ensure legal requirements, procedures, and routines are followed in all view areas of the store.
• Participate in onboarding and training courses relevant for your role.
• Maintain a clean and tidy sales floor and back‑of‑house, including stockrooms.
• Ensure high‑fashion quality, visual and commercial product presentation.
• Secure good stock levels and provide input on allocation to the area team.
• Follow internal standards and routines for the garment cycle and fitting room routines.
• Maintain best practice for in‑store OMNI services and tech services/tools.
• Maintain price signs and ensure a strong, consistent price perception store‑wide.
• Update and upkeep BOH areas for Clock, Health & Safety, tidiness, etc.
• Oversee opening and closing of the store daily.
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Qualifications
• Strong leader who enjoys taking responsibility for others.
• Ambitious, effective communicator, supportive, analytical solution finder capable with numbers and statistics.
• Achievement‑oriented, motivated by performance and competition to be customer‑centric.
Why You’ll Love Working atulana H&M
• We value diverse backgrounds, complete of race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We pride ourselves on being a values‑driven organization built on our seven unique values.
• Access to Colleague Resource Groups for community and networking.
• Inclusive culture encourages being yourself at work.
• Access to a large global talent network, unlimited career growth.
• Support for overall wellbeing; comprehensive benefits including health insurance, wellness and family support, retirement match, paid leave, and community day.
• Express your style with employee discounts at H&M, Other Stories, COS, etc.
Additional Information

Compensation: Expected base salary range $48,100 – $68,543.

EEOC Code: SLS.

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Pay Status:
Salary.

Benefits
• Staff discount card for all H&M Group brands.
• H&M Incentive Program (HIP).
• 25% staff discount, medical, pharmacy, vision and dental coverage, Employee Assistance Program.
• Vacation, wellness, holiday and parental pay, RRSP, commuter benefits, health and dependent‑care FSA.
• Additional voluntary benefits.
Inclusion & Diversity
• H&M Group committed to inclusive, diverse, equitable workplaces.
• Recruitment process considers all diversity dimensions to prevent bias.
• Maximizes diversity to positively influence customer interactions worldwide.
Company Description

At H&M, we aim to liberate fashion for the many. We want to shape a new world in fashion—unleashing self‑expression as a core purpose. As a colleague, you’re encouraged to be yourself and take on new responsibilities from day one, learn life‑skills, and pursue new dreams. We’re committed to fostering a culture of inclusion and belonging, actively seeking colleagues who share this commitment.

Seniority

level

Mid‑Senior level.

Employment type

Full‑time.

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Job function

Retail.