Assistant Parts Manager

BMW Toronto is currently seeking a qualified Assistant Parts Manager. This candidate will be responsible for directing the daily duties of a large parts department, acts as the Parts Manager in their absence and aids the Parts Manager in ensuring the Parts department achieves their goals and objectives.

• Maintain and oversee the inventory control system by ensuring counter staff accurately complete repair orders, wholesale invoices, and counter tickets.
• Support wholesale operations by assisting with order accuracy, fulfillment, and delivery coordination.
• Actively pursue and develop new wholesale business through relationship‑building with local repair facilities, body shops, and independent service centres.
• Identify opportunities to grow wholesale sales by promoting OEM parts availability, competitive programs, and reliable service levels.
• Monitor inventory levels and report to the Parts Manager when individual part numbers require addition, adjustment, or phase‑in to support retail, service, and wholesale demand.
• Assist counter persons in locating correct part numbers, super‑sessions, and pricing in the catalog; use these interactions as training opportunities.
• Approve and audit all parts returns (retail, wholesale, and internal) to ensure compliance with dealership and manufacturer return policies.
• Build and maintain positive relationships with wholesale customers by addressing concerns promptly and professionally.
• Track and maintain records of customer and interdepartmental complaints (including wholesale) to identify trends and prevent recurrence.
• Formulate and execute operational improvement plans with the approval of the Parts Manager.
• Assist the Parts Manager in maintaining performance records and supporting coaching or evaluation sessions for parts staff as directed.
• Control excessive use of shop and office supplies by department employees.
• Supervise housekeeping in the Parts Department to ensure a clean, organized, and professional environment for customers and staff.
• Protect dealership tools and equipment from misuse and ensure proper maintenance; recommend changes or improvements to the Parts Manager.
• Maintain records and reporting as directed by the Parts Manager.
• Participate with management in resolving customer, wholesale, and interdepartmental concerns by identifying root causes and preventing recurrence.
• Direct and participate in maintaining an accurate perpetual inventory.
• Ensure compliance with safety regulations, fire and accident prevention requirements, and inventory security procedures.
• Actively participate as a member of the Health and Safety Committee.
• Demonstrate excellent communication skills with customers, wholesale accounts, technicians, and dealership staff.

• Minimum of 2 years’ experience in a parts department in an automotive dealership
• Post‑secondary diploma/degree or equivalent experience
• Knowledge of parts inventory and business management
• Strong organizational skills with the ability to multitask
• Proven leadership skills with the ability to motivate a team and drive results
• Must be able to lift, move (+50 lbs)
• Computer skills including Reynolds & Reynolds, Excel, Word, Outlook
• Excellent customer service skills
• Valid G Class Driver licence with a clean drivers abstract
• Flexibility to work evenings, weekends

• Competitive compensation package
• Ongoing training and development opportunities
• Comprehensive benefits package, including: health, dental
• Positive team atmosphere