Client Experience Coordinator Flagship Clinic

Overview

About Us Align is a wellness-focused, podiatric movement clinic, now with a brand new flagship in the heart of Toronto's financial district. We combine medical foot care with a luxury retail experience to help our clients move and feel their best in a modern, supportive environment.

The Role We are looking for a highly organized and personable Client Experience Coordinator to be the face of our clinic. Your primary goal is to manage our client journey and appointment schedule, ensuring a seamless and positive experience for everyone who walks through our doors.

• Serve as the main point of contact for clients, managing all appointment bookings via in-person, as well as phone and online channels.
• Greet clients, provide clinic tours, and create a welcoming, professional atmosphere.
• Process payments, manage daily cash reconciliation, and assist with insurance billing.
• Educate clients on our services and assist them in our boutique footwear section.
• Maintain client relationships through clear and proactive communication.

• Proven experience in a client-facing role (e.g., high-end retail, medical administration, hospitality).
• Exceptional communication and interpersonal skills with a positive, upbeat attitude.
• Extremely organized with a keen eye for detail.
• Tech-savvy, proficient with booking software and Microsoft Office (typing speed 45+ wpm).
• An interest in fashion, health, and wellness is essential.

• Starting wage: $19 - $23 per hour.
• A comprehensive benefits plan if you qualify, as well as paid vacation and personal days.
• Opportunities for career growth, training, and an employee profit-sharing program.
• A dynamic and supportive team in a modern, luxury environment.
• Generous employee discounts on designer footwear, orthotics, and partner brands.

To Apply, please submit your resume and video questionnaire.
In the video, we are looking for someone who exudes the welcoming energy you would bring to our cherished clients.
We truly appreciate the time you take to share your application with us. We will only be able to personally reply if you are chosen as a potential candidate.