Licensed Optician - Multi-site Eaton Centre, Well & Queen St

Full-time Licensed Optician - Multi-site (Toronto Eaton Centre, The Well & Queen St.)

We are looking for an amazing Full‑time Licensed Optician to join our wonderful team in Downtown Toronto. As a Bailey Nelson Licensed Optician, you'll play a crucial role with our store teams to deliver the best possible optical experience to your customers every day. You will be responsible for providing exceptional eyewear solutions based on prescription, preferences and lifestyle, interpreting prescriptions, assisting with frame and lens selection, and ensuring the proper fit of eyeglasses.

You’ll have the opportunity to hit exciting goals and build a career with a growing brand that is evolving the eyecare industry.

Customer Journey /

Experience:

• Educate customers about various lens options, coatings, and enhancements.
• Provide instructions on proper eyewear care and maintenance.
• Assist customers in choosing frames that complement their facial features, style, and prescription requirements.
• Provide recommendations on lens materials, coatings, and treatments.
• Verify insurance coverage and process claims for eligible eyewear purchases.
• Communicate with insurance providers to resolve any issues related to coverage.
• Maintain accurate and up-to-date customer records, including prescription information and purchase history.

Store Operations:

• Open and close the store, maintaining organization, merchandising, and cleanliness, taking accountability for presentation.
• Assist in reconciling third‑party payments and execute actions from newsletters.
• Collaborate as a team player with the retail team and optometrist.
• Drive performance by understanding and working towards in‑store targets and KPIs.

Optical Process & Compliance:

• Interpret and analyze prescriptions written by optometrists or ophthalmologists.
• Advise customers on the most suitable lens options based on their visual needs.
• Take accurate measurements of customers’ facial features to ensure proper frame fitting.
• Adjust frames to achieve optimal comfort and vision for customers.
• Place orders for eyeglasses and contact lenses, ensuring accurate prescription details.
• Stay informed about provincial regulations and ensure compliance with licensing requirements.
• Attend continuing education courses to stay current on industry trends and advancements.
• Support remote testing operations for customers & online doctor.

Training & Development:

• Participate in team training and development events for personal and professional growth.
• Ensure optical skills & knowledge development by completing the Beginner, Intermediate and Advanced optical skills programs.

Product Knowledge:

• Possess solid product knowledge, including frames, accessories, contact lenses, and lens types.
• Support store inventory counts and maintain organized backstock.
• Follow planograms for proper store merchandising and stay updated on new product launches.
• Provide product feedback to the store manager.

Skills, Attributes & Experience

Required:

• Licensed optician in the province of employment, in good standing with the governing college.
• At least 2 years of experience in an optical store or lab with optical dispensing experience.
• Exceptional knowledge of current optical theory, practices and application of knowledge.
• Current knowledge of lens technologies and general optometry industry information.
• Excellent communication and interpersonal skills.
• Detail‑oriented with the ability to perform accurate measurements.
• Proficient in using optical equipment and computer systems.
• Honesty and the ability to help people find their look.
• Enthusiasm and positive energy.
• Strong team player with a “unite the business” approach to all given tasks.
• Use initiative with projects and ideas for marketing, efficiency and process improvements.
• Flexible and adaptable to customers’ needs.
• Respect different ideas, opinions and personalities.

Ready to take the next step and build the career you want? It starts here…send in your resume now!

• Entry level

• Full‑time

• Health Care Provider

• Retail

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