Retail Store Sales Representative

WHO WE ARE

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada’s most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces.

We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future. We continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, seeking passionate and dynamic team members who embody our mission and values.

We are seeking a Retail Store Sales Representative to join our ROM Retail team. In this role, you will play a key part in creating a memorable shopping experience for our visitors, members, and guests, driving sales, promoting ROM products, and maintaining a welcoming, polished retail environment.

The ideal candidate is enthusiastic, sales-driven, and results-oriented. You are service-oriented and passionate about culture, the arts, natural history, and science. You bring a proactive, energetic approach, feel confident approaching guests to build connections and make product recommendations, and take pride in keeping the retail space clean, organized, and visually appealing. You will represent ROM’s brand through warm, engaging interactions that connect our products and exhibitions to the stories of humanity.

You thrive in a dynamic retail environment and are excited to contribute to meeting daily sales goals, maintaining store presentation standards, and providing exceptional guest service.

If you enjoy connecting with people, have a natural ability to sell, and thrive in fast-paced, public-facing environments, this is an excellent opportunity to help bring the ROM experience to life through exceptional service, storytelling, and retail excellence.

• Provide outstanding customer service by assisting visitors, members, and shoppers in selecting products and completing purchases accurately and efficiently.
• Actively engage guests, initiate conversations, and recommend products to drive sales.
• Communicate knowledgeably about ROM retail products, museum galleries, and exhibitions, helping visitors connect with the ROM experience.
• Promote ROM memberships, seasonal products, and special merchandise collections to increase sales and guest engagement.
• Welcome and assist visitors in managing store flow, including during peak periods, to ensure a positive, organized shopping environment.
• Maintain a clean, tidy, and visually appealing sales floor, ensuring merchandise is neatly presented and store standards are consistently upheld.
• Package products safely and ensure all transactions are handled professionally and accurately.
• Participate in regular retail, sales technique, and customer service training sessions and team meetings.
• Report product shortages or customer concerns to the Assistant Manager promptly for resolution.
• Support online order fulfillment by preparing merchandise and assisting guests with seamless in-store pick-up of e-commerce orders.
• Demonstrate personal initiative, reliability, and a goal-oriented mindset.

• High school diploma or equivalent required; certification in retail, hospitality, tourism, or customer service is an asset.
• Minimum one (1) year of experience in retail, hospitality, tourism, or customer service.
• Proven ability to meet sales goals or actively promote products/services; confident engaging guests and recommending purchases.
• Strong attention to detail in handling transactions, stocking merchandise, and upholding store visual and cleanliness standards.
• Strong communication and interpersonal skills, with a passion for creating welcoming and inclusive guest experiences.
• Ability to handle customer inquiries and resolve issues tactfully and…