Maitre D', Executive Dining- CIBC

Company Description

CIBC Executive Dining offers a refined, private members–style experience defined by elevated, seasonal cuisine, a thoughtfully curated beverage program, and discreet, personalized service. Designed to support both business and celebratory occasions, the dining experience is seamless, intentional, and reflective of the confidence, ambition, and excellence of CIBC’s leadership.

• Paid vacation, sick, and personal days to support your work-life balance
• Comprehensive health, dental, and vision benefits, including enhanced mental health coverage
• Dining Allowance/ Clothing Allowance
• Discounted gym membership to help you stay active and healthy
• Access to our Employee Assistance Program for confidential support
• Group life and disability insurance for peace of mind
• 50% dining discount at all O&B restaurants for you and up to three guests
• RRSP matching to help you plan for the future
• Employee Referral Program
• Professional Development Fund
• Join one of Canada’s leading hospitality companies, where a wide range of exciting internal career opportunities await!

The Maître D plays a critical leadership role in delivering an elevated, discreet, and impeccably executed dining experience aligned with the standards of CIBC Executive Dining. This position is responsible for leading front-of-house service, cultivating exceptional guest relationships, and ensuring every interaction reflects precision, professionalism, and thoughtful hospitality.

• Recruit, hire, onboard, and retain high-calibre front-of-house professionals.
• Train, mentor, and inspire the dining team to consistently deliver refined, polished service.
• Schedule and coordinate front-of-house staffing to ensure optimal floor coverage and seamless operations.
• Coach and develop the Concierge team as an integral part of the overall guest experience.
• Conduct performance evaluations, provide ongoing coaching, and implement corrective action when required.
• Ensure all front-of-house team members meet grooming, uniform, and professional conduct standards at all times.

• Establish and uphold the highest service standards across all aspects of the dining experience.
• Oversee daily floor operations, ensuring service is smooth, efficient, discreet, and well-paced.
• Manage reservations, seating, and guest flow with precision to maximize comfort and service quality.
• Maintain a strong, visible presence on the floor to oversee service execution and guest satisfaction.
• Conduct regular floor inspections to ensure cleanliness, readiness, and adherence to ambiance standards.
• Ensure full compliance with all health, safety, and hygiene regulations.

• Act as the primary point of contact for VIP and executive guests, fostering a welcoming, composed, and elegant atmosphere.
• Anticipate guest preferences and personalize service to consistently exceed expectations.
• Address and resolve guest concerns with discretion, professionalism, and sound judgment.
• Collaborate closely with the culinary team to ensure menu presentation, timing, and execution align with service standards.
• Tactfully de-escalate conflicts involving guests or staff, maintaining a calm and respectful environment.
• Uphold and enforce all service standards, policies, and procedures.
• Monitor service pacing, seating times, and dining room flow to avoid delays and maintain an exceptional guest experience.

• Develop and implement training programs to refine service techniques, consistency, and professionalism.
• Regularly review and enhance service procedures and best practices.
• Maintain close communication with management to ensure dining operations align with CIBC’s brand values and expectations.
• Monitor staff attendance, punctuality, and scheduling accuracy.
• Track guest trends, feedback, and preferences to inform service enhancements and menu development.
• Compile and analyze reports related to service quality, guest feedback, and team performance.

• Minimum 3–5 years of experience as a Maître D or Senior Front-of-House Leader in a fine-dining restaurant, private members’ club, executive dining room,…