Process Quality Leader

Job Description Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

As a leader in RDQ, you are a senior technical resource and internal expert in areas of critical importance to organization who regularly interacts with senior management. You apply your broad technical knowledge and in-depth knowledge of your technical specialty to identify, define and solve complex business problems.

You will be the point of contact for multiple internal and external locations on quality related topics, ensuring products meet design, food safety and quality policy requirements. In this role, you will support R&D to design products, specifications and capabilities to bring consumer-inspired quality to life. To excel in this role, you will drive implementation of regional and global strategies; identify, report, monitor and direct corrective and preventive actions associated with quality KPIs, and partner with cross-functional internal and external business partners (R&D, regulatory, marketing and manufacturing) to meet our quality agenda.

In addition, you will lead regional quality programs; share best practices among manufacturing sites through quality benchmarking; manage special situations and early warnings with respect to plant investigations, root-cause analysis and follow-up to protect Mondelēz International and our consumers, and; be an ambassador, driving quality and sharing expertise with colleagues to ensure that quality improvement becomes an instinctive culture across the business.

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Related experience in operations, quality and/or R&D
• Knowledge of quality systems (HACCP, ISO
  9001 and FSSC
  22000)
• Microbiology and food safety and sanitation experience
• Handling multiple tasks and prioritize
• Communication and leadership skills on cross-functional teams
• Statistical processes and problem-solving techniques
• Business acumen and influencing and negotiating
• Auditing certification or equivalent experience is a decided advantage

• Oversee the shop floor operation in the production, packaging and shipping areas. This includes ensuring daily operations are conducted in compliance to corporate and local Quality Policies and SOPs.
• Manage hold and release, production batch review and release, traceability exercises, capability building and training.
• Act as the Quality resource for process and equipment improvement initiatives. This includes but is not limited to coordinating with Engineering, Production, R&D and Continuous Improvement Departments for new equipment installations, building changes, troubleshoot processing issues and drive quality improvement projects.

• Drive / Participate in Consumer Complaint reduction projects.
• Support development of Equipment Qualification protocols in conjunction with Process Engineers / Reliability and Project Managers.
• Conduct routine Gemba walks to provide coaching to Production personnel to ensure that Good Manufacturing Practices and Good Documentation Practices are improved.
• Drive/support Quality culture improvement.
• Work in conjunction with Production & Engineering colleagues to create and revise applicable SOPs and Work Instructions.
• Develop/Support productivity strategies that effectively lower controllable costs.
• Utilizing the Incident Eradication Work Process conduct & drive root cause investigations, and problem solving in conjunction with Production and Quality to prevent faulty product, consumer complaints and GMP compliance issues
• Support hold and release program / investigations.
• Assist in driving completion of iL6S programs.
• Assist in completion of Internal / External Audits.
• Assist in completion of corrective action items as required.
• Own batch record review and positive release program.
• Perform and document Mock Recalls according to corporate and ISO requirements.
• Evaluate current practices against regulations and make appropriate changes to ensure compliance.
• Work in safe manner and be aware of potential safety hazards in the department and workplace.
• Function as part of the operations and quality work teams, providing assistance to other work areas to accomplish necessary functions and projects.
• In conjunction with colleagues, address deviations as required to ensure consumer safety and product quality.
• Must be able to prioritize work for maximum time effectiveness and efficiency, and handle a number of situations at one time including concentrating and pay close attention to detail.
• Must have the capability and initiative to perform duties without direct supervision.
• Must be able to function as part of a team, and work closely with Operations/ Maintenance/ Scheduling to effectively troubleshoot potential issues in a professional manner.
• Perform other duties as required as assigned by the Quality Manager.
• All employees are…