Process Quality Leader
Job in
East York, Toronto, Ontario, M5A, Canada
Listing for:
Mondelēz International
Full Time
position
Listed on 2026-02-28
Job specializations:
-
Quality Assurance - QA/QC
Quality Engineering, QA Specialist / Manager, Quality Control / Manager, Quality Technician/ Inspector
Job Description & How to Apply Below
Location: East YorkDescription
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It With Pride.
As a leader in RDQ, you are a senior technical resource and internal expert in areas of critical importance to organization who regularly interacts with senior management. You apply your broad technical knowledge and in-depth knowledge of your technical specialty to identify, define and solve complex business problems.
How you will contribute
You will be the point of contact for multiple internal and external locations on quality related topics, ensuring products meet design, food safety and quality policy requirements. In this role, you will support R&D to design products, specifications and capabilities to bring consumer-inspired quality to life. To excel in this role, you will drive implementation of regional and global strategies; identify, report, monitor and direct corrective and preventive actions associated with quality KPIs, and partner with cross-functional internal and external business partners (R&D, regulatory, marketing and manufacturing) to meet our quality agenda.
In addition, you will lead regional quality programs; share best practices among manufacturing sites through quality benchmarking; manage special situations and early warnings with respect to plant investigations, root-cause analysis and follow-up to protect Mondelēz International and our consumers, and; be an ambassador, driving quality and sharing expertise with colleagues to ensure that quality improvement becomes an instinctive culture across the business.
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Related experience in operations, quality and/or R&DKnowledge of quality systems (HACCP, ISO
9001 and FSSC
22000)Microbiology and food safety and sanitation experienceHandling multiple tasks and prioritizeCommunication and leadership skills on cross-functional teamsStatistical processes and problem-solving techniquesBusiness acumen and influencing and negotiatingAuditing certification or equivalent experience is a decided advantageMore about this role
Main Responsibilities
Oversee the shop floor operation in the production, packaging and shipping areas. This includes ensuring daily operations are conducted in compliance to corporate and local Quality Policies and SOPs.Manage hold and release, production batch review and release, traceability exercises, capability building and training.Act as the Quality resource for process and equipment improvement initiatives. This includes but is not limited to coordinating with Engineering, Production, R&D and Continuous Improvement Departments for new equipment installations, building changes, troubleshoot processing issues and drive quality improvement projects.High-Level Responsibilities
Drive / Participate in Consumer Complaint reduction projects.Support development of Equipment Qualification protocols in conjunction with Process Engineers / Reliability and Project Managers.Conduct routine Gemba walks to provide coaching to Production personnel to ensure that Good Manufacturing Practices and Good Documentation Practices are improved.Drive/support Quality culture improvement.Work in conjunction with Production & Engineering colleagues to create and revise applicable SOPs and Work Instructions.Develop/Support productivity strategies that effectively lower controllable costs.Utilizing the Incident Eradication Work Process conduct & drive root cause investigations, and problem solving in conjunction with Production and Quality to prevent faulty product, consumer complaints and GMP compliance issuesSupport hold and release program / investigations .Assist in driving completion of iL6S programs .Assist in completion of Internal / External Audits .Assist in completion of corrective action items as required .Own batch record review and positive release program .Perform and document Mock Recalls according to corporate and ISO requirements .Evaluate current practices against regulations and make appropriate changes to ensure compliance.Work in safe manner and be aware of potential…
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