What you'll do
Provide end to end leadership of Product Quality Assurance for assigned business categories, ensuring customer safety, trust, and experience are embedded throughout acceptance criteria development, test evaluation, issue disposition, complaint investigations, returns analysis, and vendor performance improvement.
Develop and execute multi year category quality strategies that anticipate customer needs and support growth, aligned with assortment evolution, new product and category launches, and brand extensions.
Translate product quality data into actionable customer insights, analyzing and reporting on quality metrics to guide cross functional teams and vendors toward corrective actions, risk reduction, and continuous improvement.
Assess product testing results through a customer first lens, determining appropriate actions such as corrective measures, shipment rejection, stop sale decisions, or recalls protecting customer trust and brand integrity.
Serve as a trusted technical and functional subject matter expert for assigned categories, partnering with Merchandising and Branding to influence product decisions that balance quality, speed to market, and customer value.
Lead day to day quality initiatives with a growth mindset, fostering learning, collaboration, and agility while managing relationships with Asia based quality teams and third-party providers across Asia and North America.
Partner with key vendors to drive continuous improvement, co-developing corrective action plans, evaluating emerging technologies, strengthening product design, and enhancing the end-to-end customer experience.
Enable strong cross functional alignment and execution of the Product Quality Assurance strategy, ensuring shared accountability and consistent focus on customer outcomes across internal stakeholders.
What you bring
8–10 years of experience in merchandising, product development, engineering, or quality assurance, with demonstrated impact in customer facing or consumer products environments.
Bachelor’s degree in a relevant discipline.
Strong product knowledge within assigned categories, with the ability to connect technical quality decisions to customer experience and business growth.
Demonstrated technical expertise in manufacturing, quality, or consumer products, paired with a mindset of continuous learning and improvement.
Background in product design engineering or development preferred, with experience influencing design decisions to proactively improve quality and customer outcomes.
Our typical hiring range is between $81,000.00 and $. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements. We're committed to attracting top talent. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.
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Cet affichage représente un poste vacant au sein de notre organisation.
À propos de nous
La Société Canadian Tire Limitée (Société) est l’une des entreprises les plus admirées et les plus respectées au Canada. Nous disposons de plus de 90 marques détenues, 1 700 détaillants, des services financiers, des capacités exemplaires en matière de commerce électronique et des stratégies de marchandisage passionnantes à la fine pointe du marché. Nous avons de grands rêves et nous travaillons ensemble pour innover de manière ciblée pour nos clients à tous les niveaux de nos activités, en investissant dans de nouvelles technologies et de nouveaux produits et en redoublant de talent pour faire avancer l’entreprise.
Nous offrons des salaires concurrentiels aux employés de la Société Canadian Tire, ainsi que des rabais en magasin, des programmes d’apprentissage offerts par l’entremise de l’Académie apprentissage Triangle, des programmes de participation aux bénéfices de Canadian Tire et des régimes de retraite et d’épargne pour les employés admissibles. Dans le cadre de notre programme amélioré d’avantages sociaux flexibles, nous offrons des avantages en matière de…
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