Adoption Agent - Adoption & Intake - Part Time

Adoption Agent - Adoption & Intake - Part Time - 20hr/week

Posted Friday, January 23, 2026 at 5:00 AM

Our Vision:
To be a leader in animal welfare, working for a compassionate society where all animals are respected and valued.

Our Mission:
To Improve the Lives of Animals.

Adoption Agents, under the direction of the Manager, Adoptions, will be primarily responsible for matching potential families with appropriate shelter pets through the daily operation of all adoption programs. This role involves guiding adopters through the adoption process, providing species-specific animal care advice, maintaining accurate records, and representing Toronto Humane Society with professionalism and empathy. Adoption Agents play a key role in ensuring that animals find a safe, loving home while delivering a positive experience for adopters.

• Facilitate adoption counselling sessions, meet-and-greets, and paperwork for their new companion animal
• Review all aspects of the adoption questionnaires and ensure appropriate matching and placement of animals into new homes
• Greet visitors and assist them with their search for their new family member
• Provide information to members of the public and adopters on species-specific animal welfare
  • Including, but not limited to, husbandry, training, medical health, behaviour, and enrichment techniques
• Work closely with the other shelter departments to provide exceptional support to adopters
• Ensure digital profiles for adoptable animals are up to date with all adoption relevant information
• Handle base level client concerns related to adoption
  • Elevate issues to the Manager, Adoptions when necessary
• Provide post-adoption follow up support to all adopters
• Attend and provide adoption department information for shelter rounds as needed
• Be available when needed for issues or problems related to job duties and responsibilities
  • Including on call hours if and when needed
• Attend and take part in on-site and off-site adoption events and other events as they relate to Toronto Humane Society activities and programs
• Be an active, engaged, and collaborative member of the adoption team, maintaining a positive attitude and work ethic
• Place animal wellbeing first and foremost in daily tasks and working as an integral member of the Toronto Humane Society team committed to achieving our organizational mission
• Present a positive and professional image of the organization when interacting with clients/customers, members of the public, employees, and volunteers
• Attend and participate in workshops, seminars, and in-service training to further education, skills, and training
• Be aware of and work within the regulations of all Toronto Humane Society policies and protocols
• Work in compliance with the provisions of the Occupational Health and Safety Act (OHSA) and its regulations, including understanding and adhering to the requirements of the Health and Safety Manual, and any other rules and regulations established by the Toronto Humane Society
• Work cooperatively with all volunteers and recognize the talent and commitment they bring to the Society
• Foster, promote, support and drive inclusion and influence others to promote, embrace and progress Diversity, Equity & Inclusion at Toronto Humane Society
• Other Duties as required in the day-to-day operation of the Society

• High school diploma or equivalent
• Minimum of one year of experience in a customer service or client-facing role, preferably in an animal-related, social service, or community-based environment
• Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
• Affection for animals, concern for their wellbeing, and strong knowledge of animal care and training
• Superior interpersonal skills including telephone manner that allow one to work effectively in a diverse environment
• Must demonstrate effective verbal and written communication skills
• Organized with meticulous records maintenance skills and attention to detail
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Ability to prioritize and manage conflicting demands
• Hig…