Patient Care Manager, Women’s & Infants’ Health Ambulatory Program

Job Description

At Mount Sinai Hospital, your leadership and vision set the tone for patient care, staff development, and nursing excellence within an academic clinical setting. As a Patient Care Manager (PCM) for our Women’s & Infants’ Health Ambulatory Program you will build team capacity, implement care standards, and contribute to the unit’s ongoing development. As the only hospital in Canada to have achieved the prestigious Magnet® recognition for nursing excellence, you’ll be leading within a system internationally recognized for empowering nurses to shape care, drive outcomes, and lead change.

This is a setting where patient- and family-centered care and interprofessional collaborative practice are at the forefront of what we do.

This role reports to the Senior Clinical Program Director for Women’s & Infants’ Health (WIH). You will be supported by a team consisting of a medical lead, Administrative Coordinator, Clinical Coordinators, Clinical Nurse Specialist and a Clinical Educator.

Is this you?
Are you skilled at solving patient care challenges through structured, evidence-based thinking? You approach quality improvement by balancing analysis, input from the team, and operational realities. Whether refining a workflow or evaluating performance data, you focus on practical outcomes that benefit both patients and staff. Your strength lies in translating big-picture goals into focused action the team can sustain.

You’re someone who sees potential in people and provides them the support, structure, and feedback to realize it. With a natural ability to inspire and motivate, you create environments where high standards feel achievable and well-supported. Whether you’re supporting change or mentoring someone through a new challenge, you know how to keep your team grounded and moving forward. This role extends your impact beyond clinical outcomes by developing the people who drive them.

If you’re someone who builds trust across disciplines, you understand how vital collaboration is to consistent, safe care. You’re confident navigating competing priorities, addressing disagreements directly, and keeping people focused on shared goals. In practice, that might mean aligning care plans across disciplines, coordinating input during huddles, or working through differing perspectives on planning. These abilities help you create alignment across teams, turning complexity into coordinated action.

About this team:
Over 0 babies are born annually at Mount Sinai Hospital's Frances Bloomberg Centre for Women's and Infants' Health. We are internationally recognized for excellence in high-risk maternal, fetal and neonatal care. The Women’s & Infants’ Health Ambulatory Program at Sinai Health consists of multiple areas including the Ontario Fetal Centre (OFC), Medical Disorders of Pregnancy, Prenatal Diagnosis Unit/Genetics, Women’s Unit, Urodynamics and Prenatal Education.

The OFC is the first in Canada, and one of only a few centres worldwide, to offer a fully comprehensive range of fetal therapy. We offer a range of services, including fetal ultrasound, assessment, early detection, in-utero therapy, and treatment. Collaborating with Sick Kids, this program delivers expert care in addressing fetal anomalies and in-utero surgical procedures.

In this role you will: