Volunteer Community Manager

Community Manager — Volunteer | The Toronto Local Charity

Team: Marketing & Communications

Location: Remote (virtual), based in the Greater Toronto Area, Ontario, Canada

The Toronto Local Charity (TLC) is a volunteer-run Canadian registered non-profit devoted to creating diverse leaders of tomorrow. Through our program brand, Success Accelerator, we deliver free programs across three pillars: elevating mental health, building essential life skills, and enabling access to technology.

• Respond to comments, DMs, and mentions across TLC and Success Accelerator social channels.
• Reinforce the team's content strategy and calls to action through engagement — ensuring community interactions support the goals behind each post, whether that's driving donations, growing followers, encouraging shares, or directing people to the website.
• Proactively engage with aligned organizations, creators, community leaders, and local businesses to build visibility in relevant spaces.
• Identify and nurture relationships with potential donors, sponsors, and community partners.
• Track engagement trends and share insights with the team on what's resonating.
• Help co-develop TLC's community engagement strategy over time.

You'll be part of a three-person Marketing & Communications team alongside a Content Strategist & Copywriter (who owns the editorial calendar and coordinates the team's workflow) and a Graphic Designer (who creates branded visuals). The Content Strategist keeps you aligned on what's going live and which CTAs are active so your engagement reinforces the strategy.

• Believing in our cause is mandatory 😃
• Genuine comfort with social media engagement — you naturally build conversations, not just scroll.
• Understanding that community management is relationship-building, not inbox management.
• Strong written communication with the ability to match an authentic, warm brand voice.
• Experience across Instagram, Facebook, Linked In, Tik Tok, and/or Discord.
• Self-starter who identifies opportunities without being prompted.
• Empathy and cultural sensitivity, particularly in interactions involving youth and marginalized communities.
• Experience in community management or donor/supporter relations in a nonprofit context is an asset.

We're a small, collaborative team where every contribution is visible and valued. This is a volunteer-run organization — we're looking for someone with good judgment who can represent TLC authentically, communicate proactively, and adapt as our community grows. You'll take cues from the Content Strategist on what's going live and bring your own insights back about what's working.

This is a volunteer position. No financial compensation is offered.