Donor Services Coordinator

Title:

Donor Services Coordinator

Location: This is a hybrid working position; must be willing to travel as required- either to our main office (1179 King St W, Suite #004, Toronto, ON, M6K 3C5) or Niagara office (7150 Montrose Rd, Niagara Falls, ON L2H 3N3).

Hours: 37.5 hrs per week; requires evenings and weekends.

Salary: $59,000 - $62,000.

Duration: One-year contract.

Role: New Vacancy.

The Donor Services Coordinator will be responsible for ensuring accurate, timely, and efficient processing of all donations and fundraising activities. This role will coordinate donor data, oversee payment systems, reconcile revenue with Finance, support direct mail and email campaigns, and provide administrative support to the Fund Development team. The coordinator will play a key role in maintaining strong relationships with donors by ensuring all contributions are acknowledged, receipted, and recorded accurately.

• Manage all Fund Development-related email communications through the CRM (fundraising, membership, and other campaigns).
• Contribute to the implementation and assessment of strategic goals specific to Autism Ontario’s fundraising programs, ensuring alignment with organizational priorities.
• Export monthly reports from each platform, review donation details, reconcile dates, and prepare for data entry.
• Process donation payments including alternate payment devices (Square, Tip Tap).
• Ensure all donation data, including gift-in-kind (GIK) and EFT donations, is entered accurately and backed up in SharePoint.
• Operate as the primary contact for fundraising-related phone inquiries and memorial donations.
• Manage all external payment platforms, including:
  • Canadahelps
  • Benevity
  • My Tribute Gift
  • Square
  • Race Roster
  • Just Giving
  • Pay Pal Giving
  • Campbrain
  • Charities Aid Foundation
  • United Way Greater Toronto
  • Impact (Tru Earth)
  • Echo Age
• Ensure accurate reconciliation of online and offline revenue with Finance and bank statements, including monthly EFT and offline reconciliation.
• Store all bank deposits and financial documentation in SharePoint in a timely manner, while ensuring accuracy and confidentiality.
• Deposit all received cheques on a weekly basis or as needed at Autism Ontario’s designated offices in either Niagara Region or Toronto.
• Maintain the operations of the organization’s online store, including processing orders, monitoring payments, and ensuring accurate inventory tracking.
• Other duties as assigned.

• Flex Hours and Hybrid working model.
• 3 weeks’ vacation, plus years of service days and 10 paid personal days.
• Competitive Benefits Package with Healthcare spending account (including Health, Dental, EAP, Vision and more).
• RRSP/TFSA Matching Contribution Program.
• Professional development opportunities.
• In‑person team building activities.
• A workplace culture that promotes both wellness and engagement.
• You’ll be joining a team of passionate individuals who are looking to make a difference.

• Post‑secondary education in Fundraising, Nonprofit Management, Business Administration, Accounting, or a related field.
• Minimum 1‑2 years of experience in a fundraising data management (e.g. donation data entry, reconciling reports), donor relations, or nonprofit administrative role.
• Experience working with CRM or donor database systems.
• Good understanding of charitable fundraising regulations and best practices.
• Experience processing donations across multiple platforms is considered an asset.
• Exceptional attention to detail and high level of accuracy in data management.
• Strong organizational and time management skills with the ability to manage multiple deadlines.
• Familiarity with issuing charitable tax receipts in accordance with CRA guidelines (or relevant regulatory body).
• Strong communication skills and professional demeanor with donors and internal teams.
• Proficiency with Microsoft Office Suite, SharePoint, and fundraising software.
• Bilingual proficiency (French/English) is an asset.
• Demonstrated commitment to principles of social justice, neurodiversity, equity, inclusion, anti‑racism, anti‑Black racism, anti‑ableism.

Interested candidates should submit a resume and cover letter by March 13th, 2026. We…