Regional Resource Facilitator

The Centre for Independent Living (CILT) is a non-profit, community-based resource organization run by people with disabilities, for people with disabilities. We operate on the philosophy of the Independent Living Movement which affirms the right of persons with disabilities to control their own lives and live independently.
CILT runs the provincial Direct Funding (DF) Program (), an innovative program that allows individuals with disabilities to become employers of their own personal care attendants. As a self-managed model of attendant services, participants on the program receive funds that allow them to recruit and hire their own staff to assist with routine activities of daily living.
To support a new two-year modernization project, we have created a number of new roles:
A Project Manager
An Interview Eligibility Advisor
A Senior Community Facilitator
Two Regional Resource Facilitators
(if you are interested in more than one of the four roles listed above, please only apply to    one    of the roles and in your cover letter, list the other role(s) that you are interested in)
Regional Resource Facilitators   support provincial Independent Living Resource Centre (ILRC) staff in promoting the DF Program, assist applicants with preparing for their DF interview, and support new program participants (Self-Managers) to successfully start on the program.
Reporting to the Intake Manager, you will:
Support DF applicants and new Self-Managers   Answer general questions about the DF Program including some urgent inquiries
Review applications to ensure that all necessary information is included and follow-up with applicants where necessary
Review individual budget parameters with applicants
Correspond with applicants on issues relating to application to the DF Program
Provide education and training to applicants, especially related to matters of employment legislation and financial responsibility/accountability
Support applicants to successfully start on the program and monitor participation for the first five months

Build Relationships with provincial partners   Increase communication and connection with ILRC staff
Keep detailed notes of interactions with applicants and ILRC staff
Track progress of applicants and evaluate effectiveness of current tools
Develop and implement a streamlined communication system with provincial partners
Identify and address opportunities to increase consistency in practices to Intake Manager or Intake Coordinator

Advertise and Promote in conjunction with provincial partners   Increase the numbers of applicants to the DF Program by promoting the program to various groups and orgs in person and remotely
Strengthen knowledge of DF in the community by developing relationships that increase referrals of eligible applicants
Update Access database with applicant/participant information including changes of address and interview readiness
Generate necessary reports and statistics
Assist with mailing documents as required
Compile DF Statistics

Participate in DF team activities   Communicate/correspond with other team members regularly to ensure consistent adherence to program policies and procedures
Report significant or unusual information encountered in day-to-day activities to the Intake Manager
Participate in program team activities related to the overall smooth operation of the DF program

You bring:
Post-secondary education or equivalent years of experience, and at least two years of additional relevant experience
Knowledge of attendant services, disability issues, the IL philosophy and/or lived experience of disability

Experience with networking, building and maintaining relationships with multiple partners
Experience preparing applicants for social service programs
Interpersonal skills and the ability to be diplomatic, empathetic and tactful, in person, on the phone and in writing
Demonstrated ability to lead and work co-operatively in a team
Discretion and sensitivity to discuss detailed personal care requirements with applicants
Excellent verbal and written communication skills and the ability to generate correspondence in a clear and concise manner
Ability to manage and present data in a clear and…