Coordinator, Client Services - Casual
Job in
Toronto, Ontario, M5A, Canada
Listing for:
Canadian Cancer Society
Per diem
position
Listed on 2026-01-21
Job specializations:
-
Non-Profit & Social Impact
Community Health
Job Description & How to Apply Below
Job Title: Client Services Coordinator (Casual)
Vacancies: This posting is for 1 new role.
Location:
2202 Richmond Road, Victoria, BC V8R 4R5 (Detailed office location information can be found by visiting this link: )
Work Model: In-person work model
Salary Band: 3 ($25.64 CAD)/hour
(This is a casual position with no guarantee of number of hours)
HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA
The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by all type of cancer, across Canada. Together with patients, supporters, donors and volunteers, we work to create a healthier future for everyone. Because to take on cancer, it takes all of us.
It takes a society.
MAKING AN IMPACT
The Canadian Cancer Society Lodges provide a non-medical “home away from home” for people with cancer and their caregivers who must travel to Vancouver, Victoria, Kelowna, Prince George, Halifax, Montreal or St. John's, NL for out-patient treatment and consultation. Client Services Coordinators ensure the safety & effective coordination, implementation and delivery of the lodge program, in alignment with program standards, policies & procedures.
The role also ensures our volunteers continue to be effectively engaged.
WHAT YOU’LL BE DOING:
Implement the effective delivery of the Lodge Program
Provide a high level of customer service within the context of the program delivery modelSupport clients to become familiar with the lodge environment including providing tours and encouraging participation in on site programmingProvide as appropriate referrals to other support programs (i.e. Cancer Information Service, Travel Treatment Fund etc.)Maintain non-medical boundaries with clients and health professionals in the community and redirect any requests for medical care or opinions to appropriate sources.Receive and receipt payments for room charges and donations.Collect and monitor program data in Reservation DatabaseEnsure effective communication regarding the program with the Lodge Manager and other lodge staff utilizing the lodge communication book and Reservation database.Liaise with kitchen and Household staff as well as other contractors and vendors to facilitate lodge operations and repair and maintenance issues in accordance with standard operating procedures as directed by the Lodge Manager.Actively participate in team meetings and training sessions and provide input to program challenges and shared projectsActively participate in integration activities with other functional areas including Health Promotion and Revenue Development as appropriate.Accountable for ensuring a safe environment within the Lodge
Ensure standards, policies and procedures are implemented and maintained.Model the Society’s values by demonstrating appropriate behaviour in Accountability, Caring, Integrity, Respect, Quality, Responsiveness and TeamworkEnsures adherence to established emergency procedures and safety practices ensuring client safety and security within the environment of the Lodge and responds to emergency situations as per sites policies and procedures.Assessing appropriateness of lodge admissions and lodge stay consistent with but not limited to the direction provided in the sites Admission Policy, and Infection Control Policy.Supervising volunteers to promote a supportive and welcoming environment within the Lodge:
Supports effective volunteer engagement by facilitating communication between staff and volunteers, organizing and delivering training in alignment with the Society’s volunteer engagement framework, and providing ongoing guidance, recognition, and performance coaching.Provides coverage for front desk volunteers during absences or breaksPromotes awareness of all Society programs among volunteers and encourages appropriate referrals to Society ProgramsContribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race,…
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