Process Engineer

Overview

Location: Toronto, ON (Hybrid 4 days a week onsite)

Duration: Long Term Contract

Job Description:

The Process Engineer (Payments) is responsible for analyzing, mapping, and improving processes across Bank’s payments operations. This role focuses on identifying inefficiencies, simplifying workflows, and implementing Lean‑based improvements to enhance speed, quality, and customer experience across high‑value, low‑value, and FX payment services.

• Assess end‑to‑end payment processes (HVP, LVP, FX, liquidity, nostro/vostro) and identify improvement opportunities.
• Create detailed current‑state and future‑state process maps using standard process‑mapping tools.
• Apply Lean / Lean Six Sigma techniques to remove waste, reduce errors, and streamline operational flow.
• Partner with business and technology teams to implement process changes and monitor outcomes.
• Support root‑cause analysis and problem‑solving activities within payments operations.
• Ensure alignment with Bank’s process‑improvement standards and risk/control expectations.
• Provide clear recommendations that improve efficiency, reduce cycle time, and enhance operational stability.

• Familiarity with intraday and end‑of‑day liquidity management
• Understanding of operational and risk controls in payment environments

Working knowledge of SWIFT ISO 20022 for payments and cash management

• 5+ years of experience in payments operations, process improvement, or related functions
• Lean or Lean Six Sigma certification (Green Belt or higher)
• Strong process‑mapping and documentation skills
• Ability to collaborate effectively across business and technology partners
• Strong analytical thinking and structured problem‑solving