Senior Manager, Research Strategy & Insights

Senior Manager, Research Strategy & Insights

Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

Contributes to the overall success of the Global Brand & Client Insights department across the Scotiabank Group of Companies, on Canadian and international mandates, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.

• Lead and drive a customer‑focused culture throughout the team to deepen client relationships and leverage broader bank relationships, systems and knowledge.
• Develop and execute all aspects of market research for stakeholders across the Scotiabank Group of Companies, including:
  • Working with business line stakeholders to understand purpose and research needs.
  • Designing end‑to‑end research projects (may include developing research proposals, research plans, methodology, target, quotas, timing, etc.).
  • Delivering end‑to‑end research projects leveraging in‑house tools and resources when suitable.
  • Identifying and managing vendor relationships with high‑quality partners (e.g., full‑service, fielding, panel, etc.).
  • Leveraging project‑management principles to ensure research projects are on time and budget.
  • Showcasing and advocating for research strategy and insights through GBCI Hub, town halls, Global Marketing shares, etc.
• Direct and deliver research strategy & insights by:
  • Establishing a cohesive network of relationships with vendors to ensure insights meet business needs.
  • Providing direction in the use of the most effective and innovative market research analytical techniques.
  • Coordinating, analysing, and presenting market research data, including insights from multiple sources, advising stakeholders or senior management on the best ways to action insights.
  • Creating and maintaining a network of professionals to share learning.
• Provide relationship management support for various business lines across the organization by:
  • Fostering trust with internal stakeholders, including key senior leaders across the organization to leverage insights to influence business strategies and decisions.
  • Delivering insights in a consultative way to support stakeholders during strategy, ideation, and execution phases of their projects.
• Champion a high‑performance environment and demonstrate a commitment to Scotiabank’s values:
  Client‑Centric, Integrity, Inclusion, Accountability.
• Direct day‑to‑day activities in a manner consistent with the bank’s risk culture and the relevant risk appetite statement and limits.
• Build a high‑performance environment and implement a people strategy that attracts, retains, develops, and motivates the team.

• Strong interpersonal skills with proven ability to work within cross‑functional teams.
• Superior organisational, analytical, and problem‑solving skills.
• Excellent written and verbal communication skills.

• Manages/supports multiple projects concurrently.
• Liaises with multiple vendors concurrently.
• Supports multiple stakeholders and/or business lines concurrently.
• Shares and leverages available GBCI research and insights.
• Designs and executes projects within budget.
• Proactively contributes to a positive team environment across both their direct team and the broader team(s).
• Proactively offers to help teammates & leader – makes others better.

• Advanced level of experience in market research (7+ years).
• Thorough understanding of the end‑to‑end process of quantitative and qualitative market research.
• Proven ability to translate and communicate business requirements into technical research project specifications.
• Extensive working knowledge of multi‑variant statistical techniques.
• Expert knowledge of SPSS (an asset), Microsoft Excel, and PowerPoint.
• Experience with Qualtrics and Medallia (an asset).
• Aware and knowledgeable of emerging market research techniques.
• Demonstrated project management skills – ability to balance multiple priorities and deadlines.

• Completed an undergraduate university…