Senior Manager, Research Strategy & Insights

Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of the Global Brand & Client Insights department across the Scotiabank Group of Companies, on Canadian and international mandates, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.

Is this role right for you? In this role, you will be involved in:

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Develops and executes all aspects of market research for stakeholders across the Scotiabank Group of Companies, this includes:

➢Working with business line stakeholders to understand purpose and research needs.
➢Designing end-to-end research projects (may include developing research proposals, research plans, methodology, target, quotas, timing, etc.)
➢Delivering end-to-end research projects leveraging in-house tools and resources when suitable.
➢Identifying and managing vendor relationships with high-quality partners (e.g., full-service, fielding, panel, etc.)
➢Leveraging project management principles to ensure research projects are on time and budget.
➢Showcase and advocate for research strategy and insights through GBCI Hub, town halls, Global Marketing shares, etc.

• Direct and deliver research strategy & insights by:

➢Establishing a cohesive network of relationships with vendors to ensure that insights meet business needs.
➢Providing direction in the use of the most effective and innovative market research analytical techniques.
➢Coordinating, analyzing, and presenting market research data, including insights from multiple sources, advising stakeholders or senior management on the best ways to action insights.
➢Creating and maintaining a network of professionals to share learning.

•Provide relationship management support for various business lines across the organization by:

➢Fostering trust with internal stakeholders, including key senior leaders across the organization to leverage insights to influence business strategies and decisions.
➢Delivering insights in a consultative way to support stakeholders during strategy, ideation, and execution phases of their projects.

• Champions a high-performance environment and demonstrates a commitment to Scotiabank’s values:
Client-Centric, Integrity, Inclusion, Accountability. Delivers results in accordance with Scotiabank behavioural competencies. Creates an inclusive team culture and an environment where team members hear, share, and appreciate diverse perspectives.

• Directs day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits. Communicates and models the Bank’s risk culture and risk appetite statement throughout their teams.

• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business
controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

• Builds a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment. Uses a coaching mindset and behaviors; communicating vision/values/business strategy; and managing succession and development planning for the team.

Dimensions

• Manages/supports multiple projects concurrently.

• Liaises with multiple vendors concurrently.

• Supports multiple stakeholders and/or business lines concurrently.

• Share and leverage available GBCI research and insights

• Design and execute projects within budget

• Proactively contributes to a positive team environment across both their direct team and the broader team(s).

• Proactively…