Business Transformation - Senior Manager - Financial Services - Corporate, Commercial & SME Banking

The opportunity

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Our team is looking for exceptional, driven and passionate players with an entrepreneurial mindset, energy and desire to succeed. As part of this team, you will help develop and grow EY’s Corporate, Commercial and SME (CCSB) Banking team.

We are looking for energised, motivated leaders with experience helping CCSB clients to transform the front, middle and back office of our clients. Working closely with our clients, offering points of view and advice, supporting them to make change decisions, navigating the implementation of technology and operational workflows and bringing teams along with the transformation journey.

Our engagements span from strategic assessments, target operating model designs, system / vendor selections, technology and data architecture design and implementation support of mid to large scale transformation opportunities.

This job posting relates to an existing vacancy within our organization.

• Lead multiple client engagements – Manage and lead the delivery of small and large / complex client engagements including overseeing planning, execution, stakeholder management and delivering strategic outcomes
• Provide subject matter guidance to team members based on experience and knowledge of the CCSB industry
• Business & practice development – Assist the partner and the team by leading and managing business development initiatives including developing proposals and scoping documents, and proactively building relationships with clients and peers at EY.
• Team management – Support people development through activities such as recruitment, mentoring and counsellor programmes
• Account management & Financials – Oversee engagement financials to maintain profitability, and efficient resource allocation as well as maintain compliance with internal risk and oversight procedures. Work with the partner, other practices and the team to execute the growth strategy and initiatives

• Bring CCSB industry knowledge and experience (e.g., Front-to-back capabilities and value chain, understanding of CCSB technology vendor landscape and service providers)
• Proven delivery leadership and people leadership roles in CCSB projects
• Strong written and verbal communication skills for report writing and client presentations
• Structured approach to critical problem solving
• The ability to lead and supervise project teams in a collaborative environment, to provide valuable insight and high-impact solutions to client issues.
• A high level of motivation and a self-starting attitude and an ability to think outside of the box and thrive on new challenges

• A successful track record leading projects (10 years+) in CCSB Banking, CCSB Credit, Treasury Management, Transaction Banking and/or Client Front Office, gained through experience working at a financial services company, a top tier consulting firm, a specialist financial services consultancy, or an CCSB technology or service provider
• Experience of leading sales collateral such as proposal responses
• Strong business writing, presentations and stakeholder management skills
• People coaching and mentoring experience
• Extensive experience of project and programme delivery
• Deep understanding of current market trends in the CCSB industry and subject matter expertise

• CCSB Lending/Credit experience across the credit lifecycle (e.g. sales/origination, underwriting, fulfillment, servicing, loan accounting, monitoring, and default)
• Consulting experience with a Big 4 firm or large global financial institution
• Knowledge of KYC, AML, and other applicable compliance regulations
• Channel (branch, online, mobile, contact center, relationship manager) transformation experience
• Experience with operating model design to define target state business, operations, technology, and control partner functions
• Experience in core platform transformation to support the…