Senior Manager, Global Construction Project Delivery

What is the opportunity?

The Corporate Real Estate (CRE) Global Project Delivery Center of Excellence (COE) team serves as thought partners to senior executives, Regional Leaders and other CRE COE teams, offering support for all project management services, ensuring RBC has a global framework for efficient and timely project and program delivery focused on achieving business unit objectives.

The Corporate Real Estate (CRE) Global Project Delivery Center of Excellence (COE) team serves as thought partners to senior executives, Regional Leaders and other CRE COE teams, offering support for all project management services, ensuring RBC has a global framework for efficient and timely project and program delivery focused on achieving business unit objectives.

Working closely with the CRE Regional Leads, all levels of Integrated Project Delivery team members, our outsourced partners (in particular the PM and MAC team members) and other COE groups within CRE including Global Supplier Management, Transactions Management, and Workplace Services, this role will provide oversight of RBC’s project partners, will lead project partner performance management and escalations, and will ensure alignment with RBC compliance policies and regulations.

This role will report into the Senior Director, Global Project Delivery, and will drive strategy and collaboration between our internal project delivery and outsourced project delivery team members. This role requires close partnership with stakeholders within CRE and with outsourced service providers.

• Support performance management of outsourced project management services partners in line with contract SLA, KPI, and other terms
• Lead governance with project management related RBC suppliers/vendors/partners
• Development and implementation of global framework for project management service delivery across CRE regional teams with standardization in processes where possible
• Support updates to all project management services playbooks and processes as necessary based on RBC policy
• Manage centralized reporting on global project management services performance and progress (both internal team and outsourced partner performance)
• Support any escalations management, and associated controls or risk management
• Drive benchmarking against industry project management performance
• Improve processes around forward‑looking project planning (pipeline development) across all CRE regional teams

• University degree or equivalent experience in construction management
• 7–10 years of real estate experience with at least 3 years experience with large complex real estate services solutions development
• Experience in all/most facets of project lifecycle; strong comprehension of project management methodologies; genuine commitment to project environment and discipline
• Experience in identifying and assessing key business processes, business process modeling and process mapping
• Experience with managing third party partners around performance and governance
• Advanced organizational and communication skills including presentation, facilitation, verbal and written with comfort presenting to senior level management and executives
• Multi‑tasker comfortable working autonomously or with a team with an enthusiastic attitude for success; attention to detail; curiosity and passion for innovation and creative solutions

• Masters in Business Administration, a related discipline, or equivalent education/experience
• Change Management Certification
• PMP (or related) designation

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work…