Manager, Tenant and Community Engagement

Make a difference

Are you passionate about community engagement and looking for an opportunity to work with an organization that is dedicated to improving the lives of residents from diverse backgrounds? Do you want to use your leadership experiences to influence community growth? If this sounds like your ideal career, then Toronto Community Housing is the place for you! We are searching for a collaborative and strategic leader who enjoys working in a dynamic and energetic environment.

The Manager, Tenant and Community Engagement is responsible for the day-to-day operation of the local office and supervision of local team. They will work in close collaboration with other business units, Operating Units, community partners, and external stakeholders network to plan, develop, document, and implement the effective delivery of initiatives and programs that advance the corporation’s vision of creating healthy engaged communities through resident engagement.

The Manager, Tenant and Community Engagement leads staff in the delivery of community building programs in the areas of resident engagement, leadership and participation in governances and civic action; youth development; community economic development; city-building; and, and seniors’ support. The incumbent is responsible for a large portfolio of resident building with up to 260 diverse resident communities

• Support the continued implementation of the Tenant Engagement System, its components and related TCHC strategies aimed at supporting the well-being of tenants and communities.
• Play a leadership role in the planning, delivery, and continuous improvement of engagement and community development strategies that strengthen tenant participation and leadership.
• Build and maintain strong partnerships with and provide support to tenant leaders and tenant-led groups, including responding to tenant concerns and issues as required with the goal of maintaining a harmonious environment for engaged tenants as well as TCHC staff.
• Ensuring clear, accessible and coordinated communications to tenants while analyzing tools and strategies to keep tenants engaged and communicate impact.
• Ensure consistent engagement practices and standards across regions, prioritizing equity, accessibility, and culturally responsive approaches, while using tenant feedback and collected to inform program design, service improvements, and policy recommendations, as well as to demonstrate the impact.

• Lead team’s planning process establishing objectives consistent with divisional goals and corporate strategic priorities, developing action plans, and assessing performance.
• Implement and monitor community development initiatives, systems, policies and procedures in a project management capacity as a key support to communities.
• Collaborate with inter-divisional management team to assist in the planning, development, documentation, and implementation of business plans, business cases, and initiatives as they relate to community engagement, inclusive of grants, sponsor ships, funding, and employment opportunities.
• Provide expert advice, guidance and support to staff to support the Tenant Engagement System, including support to tenant leaders, tenant-led-groups, grass roots tenant initiatives, and issue-based groups.
• Provide support and leadership to develop, implement, and explore options around youth strategies, seniors initiatives, economic development opportunities, green plans, and safety planning.

• Develop and coordinate creative partnerships and joint service planning in collaboration with internal teams.
• Convene, guide, and coordinate team in the development of community development initiatives, activities, and projects involving external partners and stakeholders.
• Act as a key liaison amongst local staff, community partners, elected officials, residents and others; serve as organizational lead at City-wide tables.
• Accountable for consistency and timely roll out of programs.

• Support unionized and non-unionized staff in a local team.
• Establish and facilitate interdisciplinary teams.
• Lead staff…