Manager, Maintenance Operations Control

Job Summary

The Manager, Maintenance Operations Control (MOC) is responsible for the real‑time oversight and coordination of aircraft maintenance events impacting the operational schedule. This role ensures safe, compliant, and efficient recovery of aircraft through proactive maintenance control, MEL management, AOG response, and cross‑functional coordination with Flight Operations, SOCC, Engineering, Supply Chain, and Line Maintenance.

The Manager leads the 24/7 MOC function, ensuring optimal aircraft availability while maintaining strict adherence to regulatory, safety, and reliability standards.

• Provide real‑time maintenance decision‑making for the active fleet to minimize delays, cancellations, and diversions.
• Oversee MEL/CDL/NEF deferral strategy, ensuring regulatory compliance and operational viability.
• Direct and prioritize AOG recovery efforts, including troubleshooting, parts sourcing, and maintenance dispatch.
• Approve aircraft returns to service in coordination with Engineering and Maintenance leadership.

• Act as the primary maintenance liaison with:
  • System Operations Control Center (SOCC)
  • Flight Operations
  • Line Maintenance & MROs
  • Engineering, Fleet & Reliability
  • Supply Chain & Logistics
• Participate in daily operations calls, disruption recovery planning, and irregular operations (IROPs).

• Lead, mentor, and develop MOC Controllers in a 24/7 operational environment.
• Ensure staffing levels, training, and competency standards support safe operations.
• Establish escalation protocols and decision authority frameworks.

• Ensure all maintenance control activities comply with:
  • The Appropriate Regulatory authorities
  • Company Manuals, MEL, and SMS requirements
• Support Safety Management System (SMS) reporting, investigations, and corrective actions.
• Serve as a key contributor during audits, regulatory inspections, and incident response.

• Track and improve key operational metrics, including:
  • Dispatch Reliability
  • Technical Delays & Cancellations
  • AOG Duration
  • MEL Exposure & Repeat Deferrals
• Drive process improvements through data analysis, post‑event reviews, and system enhancements.
• Support implementation of new systems and software.

• 24/7 operational setting, including weekends, holidays, and on‑call responsibilities
• Fast‑paced, time‑critical decision environment
• High degree of cross‑departmental interaction

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
• Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
• Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self‑efficacy, resilience, and persistence in followers.
• People Leadership: Assuming a leadership role in helping others achieve excellent results.
• Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.

• Aircraft Maintenance Engineer (AME) license
• 7–10+ years of airline maintenance experience, including:
  • Line Maintenance, Maintenance Control, or Engineering
  • 3–5+ years in a leadership or supervisory role within an airline operational…