Manager, Hearings and Compliance

With over 34,000 registrants, the Ontario College of Social Workers and Social Service Workers (“the College”) is the regulatory body for social workers and social service workers in Ontario. Our mandate is to serve and protect the public interest through self‑regulation of the professions.

Are you interested in joining a dynamic team dedicated to protecting the public and promoting ethical and professional practice? Are you a highly motivated professional looking for a challenge? Take the next step in your career with us.

The Manager, Hearings and Compliance is responsible for managing all aspects of the hearings process for cases referred to the Discipline Committee and Fitness to Practise Committee while also overseeing registrant compliance. Critical areas of oversight include Hearings Proceedings and Decisions and Compliance Monitoring. This new role reporting to the Senior Director, Professional Conduct, is also a member of the Management team, and provides people leadership and oversight to staff, committees, contractors, and independent legal counsel.

The incumbent will attend hearings as needed.

What you will be doing in the role:

• Oversee all aspects of hearings management and compliance monitoring, including registrant compliance.
• Monitor hearings processes, planning, and priority setting to ensure efficient, accurate case management and effective department operations.
• Oversee the processing of cases referred to the Discipline and Fitness to Practise Committees, including the management of legal counsel handling court and tribunal proceedings related to discipline, fitness to practise, title protection, and holding out matters.
• Provide staff support to the Discipline and Fitness to Practise Committees, including orientation, training, and adhering to appropriate processes and timelines.
• Provide leadership and oversight to staff and Independent Legal Counsel.
• Identify risks within hearings and compliance processes and, where required, research best practices and work with legal counsel to implement improvements.
• Ensure the accuracy and compliance of the Public Register and College website content with applicable legislation, policy, AODA requirements, and records management principles.
• Publish hearing decisions to CanLII in accordance with College policy.
• Contribute as a member of the Management Team to operational planning and cross‑departmental collaboration.
• Build competencies and foster excellence through staff development.
• Foster a team environment by role‑modeling leadership behaviour aligned with the Vision, Mission, Core Values and Strategic Priorities of the College, empowering staff, and building team capacity with a service mindset.

• LLB and membership in good standing with the Law Society of Ontario.
• Minimum of seven years of progressive experience in registrant‑focused services or a regulatory environment, with strong knowledge of administrative law.
• Minimum of five years of people leadership experience, with demonstrated ability to coach, manage performance, and support professional development.
• Experience working with Councils, Boards, and/or Committees, as well as external and independent legal counsel.
• Demonstrated expertise in administrative law principles, including procedural fairness, transparency, confidentiality, statutory interpretation, and professional regulation.
• High degree of political acuity and the ability to work under pressure, meet tight deadlines, and handle confidential and sensitive matters with tact and diplomacy.
• Exceptional written and verbal communication skills, with the ability to adapt messaging for diverse audiences.
• Proven ability to manage sensitive and complex matters involving members of the public, registrants, and colleagues with empathy and professionalism.
• Strong analytical, organizational, and attention‑to‑detail skills, with the ability to manage multiple cases and shifting priorities.
• Knowledge of regulatory sector trends and the ability to anticipate and respond to evolving requirements.
• Technologically savvy, with demonstrated experience using…