Manager, Supplier Management

• Strong financial acumen

Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager is responsible for leading Bank-wide supplier management activities, for the assigned category portfolio, providing a holistic view of Enterprise Third Party Supplier relationships across multiple Business Lines and geographic locations. This role will be responsible for working across key supplier relationships and to provide insights to drive and inform the collective strategies, innovation agenda and performance measurement/ improvements – supported by the Director/Senior Manager, Supplier Management.

The successful candidate will be able to work across senior levels of the organization (both internal and external), articulate and execute on strategy, drive value creation and deliver against third party management policies, standards and procedures.

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Proactively work with the Business Line and contract owners to understand business needs, business strategy, and pipeline of contract renewals to build an overall supplier contract strategy (consolidate and reduce contracts where opportunity exists)
• Consolidate information around performance and renewals
• Develop Top-to-Top Enterprise Supplier Meeting facilitation materials and conduct Top-to-Top Supplier Meetings for enterprise suppliers
• Act as the issues/incident escalation point for the supplier that may have an enterprise-wide impact or not resolved at the business level
• Lead identification of value creation or supplier savings opportunities with Strategic Category Sourcing lead, Business Line and contract owners
• Work directly with Supplier Executive Owner to inform on performance and creation of an enterprise product/service roadmap
• Lead the supplier relationship team that will consist of various stakeholders (Supplier Management team, Contract Owners, Strategic Sourcing/ Category Lead and Executive Owner)
• Facilitate supplier issue resolution for escalated matters, engaging the key stakeholders
• Facilitate development of supplier and category strategies as required alongside Strategic Sourcing/ Category Lead
• Maintain strong relationships with Business Line and account executives to enable enterprise views of Vendor and drive vendor strategies
• Ensure strong third-party management practices are in place and aligned to enterprise model
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates team members by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
• Collaborates with strategic supplier managers/strategic sourcing managers and the GPS business partners to ensure ONEGPS support and delivery to our business partners across the Bank.

• 3-5 years’ experience in Supplier relationship management and performance preferred
• University degree and postgraduate qualifications, or equivalent combination of education and Supplier management experience
• Strong financial acumen
• Demonstrated ability to build sustainable, transparent relationships / partnerships
• Extensive experience managing and coordinating internal and external stakeholder groups for proven service delivery.
• Strategic Thinker / Thought Leader
• Performance driven
• Vendor management – SLAs, performance consolidation,…