Director, Sports & Entertainment

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.

As Director of Client Solutions, reporting to the SVP, Operations & Programs, you will lead the Sports and Entertainment team which delivers high quality and efficient service to all clientele to ensure goals and objectives support the branch strategy. This role has a direct impact on business outcomes such as client retention, client satisfaction, ensuring the team meets or exceeds Gallagher's service goals.

You will focus on improving both effectiveness of processes and efficiencies in procedures. Part of your role will be to provide coaching, mentorship and career pathing to the Sport and Entertainment Client Solutions Team.

Work Environment Hybrid (Agile) – We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.

• Overall supervision and development of all Client Service Brokers and Client Service Associates within designated team
• Maintain and service a book of business as outlined in the Client Service Broker job description
• Ensure full utilization by all team members of all systems in the Commercial division
• Ensure staff meet and adhere to the Client Driven Service Model
• Provide mentorship and support to commercial service staff
• Assist in hiring of new team members ensuring they meet the qualifications of the position
• Implement new service staff mentor program, and provide weekly feedback to determine next steps required for the successful onboarding of new staff
• Provide a weekly report on current staff, including successes, challenges, and performance issues, including solutions
• Provide a quarterly report on each staff member outlining learning opportunities, career planning, performance management and an action plan for development of that employee
• Ensure underwriting practices and procedures are effectively understood, reinforced, and in compliance, (e.g. policy updates, renewals, etc.)
• Ensure staffing levels are appropriate to meet client needs, including a quarterly analysis of the book of business within your designated branch
• Supervise and adjust workflow and service standards within the team
• First point of contact for insurance carrier service issues and procedural updates
• Supervise processing of policy transactions and the posting of daily transactions

• You are a natural-born leader, and take immense pride in guiding and fostering the teams’ growth – and your impact on the business comes as a natural result of that!
• Strong communication and interpersonal skills enable you to develop deep relationships and partner effectively at all levels of the organization
• Being in a fast‑paced, dynamic environment brings out the best in you. With an ability to prioritize effectively and ensure the team is aligned with broader strategic outcomes
• Highly tech‑savvy, with the ability to learn new systems, tools and processes
• 7+ years of Commercial Insurance experience with a focus on Sport and Entertainment accounts preferably in a brokerage environment
• 2 years of management or supervisory…