Project Coordinator

Job : 62587

Job Category: Project Management

Division & Section: Municipal Licensing & Standards, MLS Investigation Services

Work Location: 1530 Markham Road; 821 Progress Avenue / 1300 Sheppard Avenue West / 146 The East Mall / 433 Eastern Avenue

Job Type & Duration: Full-time, Permanent

Salary Range: $87,800.00 - $

Hiring Zone: $92,927.00 - $

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 2

Posting Period: 04-Mar-2026 to 18-Mar-2026

Municipal Licensing and Standards (MLS) is seeking two Project Coordinators to provide coordination and strategic support across distinct service lines within the Division. One position, within the Investigation Services service line, will support coordinated compliance and enforcement activities across a range of portfolios, including complex, city-wide initiatives such as the Rat Response Plan. The second position, within Toronto Animal Services, will advance the City's Coyote Coexistence and Response Strategy through education, outreach, operational coordination, and support for key environmental initiatives.

In both roles, the Project Coordinator will be responsible for providing coordination and strategic support on a range of divisional projects, initiatives, and issues, contributing to the strategic goals and objectives of the Division. This includes planning, designing, and coordinating divisional and corporate projects; implementing detailed project plans; supporting service improvements; and ensuring effective collaboration with internal and external partners.

These positions play a pivotal role in supporting MLS’s mandate by facilitating streamlined processes, strengthening program delivery, and enabling consistent, high‑quality service outcomes across the Division.

• Implements detailed plans and recommend policies and procedures regarding program specific requirements.
• Monitors the progress of applications through the process and identify applications at risk of missing customer service standards.
• Conducts research into assigned areas ensuring that such research considers developments within the field, corporate policies & practices, and legislation.
• Effectively manages time and priorities, coordinating a large number of applications using several program systems.
• Coordinates and tracks performance metrics related to the City-wide delivery of the application review process.
• Oversees assigned projects, ensuring effective teamwork and communication, high standards of work quality, organizational performance and continuous learning.
• Monitors changes to corporate policies and procedures and determines impact on operations.
• Prepares regular reports with trend analysis to the Management Team on such issues as Customer Services measures, application processes and Information Management.
• Acts as a liaison between agencies, applicants, and other stakeholders with respect to the coordination of applications and operational issues in order to establish and maintain effective partnerships.
• Researches and reports on a range of new projects and initiatives as they arise with respect to application coordination.
• Deals with highly confidential matters such as labour relations, human resources and hiring.
• Makes recommendations to divisional management to support management functions and improve efficiency and effectiveness of service delivery in regard to service optimization and business process simplifications that could result in alternate service delivery, changes in staffing levels, restructuring, and resource allocation.
• Identifies priorities and develops appropriate responses within the Division on issues such as FOI, labour disruption plans and other sensitive issues.
• Leads staff teams for unique projects, such as Customer Service Improvement, Employee Engagement, with responsibility of training staff.
• Represents the division on Divisional and Corporate workgroup and committees such as Information Management, Business Continuity, Customer Service, Access, Equity & Human Rights.
• Coordinates and maintains ongoing tracking and follow up on Service Area directives with Divisional Management Team such as management information reports, health and safety initiatives.
• Prepares documents for Divisional Management by conducting research, analysis and scrutiny of all applicable materials.
• Acts as a liaison between the division and other divisions across the City, with respect to divisional and operational issues in order to establish, maintain and develop linkages to other divisions, agencies and boards to ensure effective partnerships within the corporation.
• Attends meetings on behalf of the Supervisor when requested.
• Coordinates and supports the work of divisional and corporate initiatives related to the division.
• Organizes divisional team meetings, events and various communication material as required.
• Makes presentations to senior divisional staff ensuring information on divisional and corporate initiatives and policies is…