Manager Policy & Program Planning

Job Category: Policy, Planning & Research

Division & Section: Toronto Building, Policy & Strategic Support

Work Location: City Hall, 100 Queen St. West

Job Type & Duration: Full-time, 1 Permanent Vacancies

Salary Range: $- $, TM5059 and wage grade 8.

Ideal Hiring Zone: $139,659 to $151,419

Shift Information: 35 hours per week, Monday to Friday

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 25-Feb-2026 to 18-Mar-2026

Toronto Building is looking for an experienced, knowledgeable, and innovative Manager, Policy and Programs to join their team. Toronto Building has a bold ambition to be a modern, customer-focused regulator that helps the City achieve its strategic objectives through partnership, innovation and regulatory excellence. The Division is critical to Toronto’s success and prosperity and its core responsibilities, under the Ontario Building Code Act, ensure the city’s built environment is safe, healthy and accessible.

As Manager, Policy and Program Planning, reporting to the Director, Policy and Strategic Support, you will lead a team of professionals to develop advice and recommendations on regulatory, policy and procedural matters on the built environment. In this role, your work will combine policy expertise with strong relationship‑building across City partners to support Development and Growth Services and advance City Council priorities, including housing, sustainability, and economic growth.

• Develops and implements detailed plans and recommends policies regarding program specific requirements.
• Manages assigned projects, motivates and trains the unit's staff, ensuring effective teamwork and communication, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
• Develops, recommends and administers the annual budget for the unit, and ensures that the unit's expenditures are controlled and maintained within approved budget limitations.
• Manages the research, analysis, evaluation and preparation of recommendations concerning regulatory policy and by-law issues and the preparation of such reports to standing committees and Council.
• Develops processes for strategic planning and priority setting, review of governance structures, and establishing intergovernmental strategies.
• Identifies policy options related to governance structures and management practices and recommends changes to support management functions and improve efficiency, effectiveness, and accountability.
• Manages strategic and effective relations with City staff, Members of City Council, other governments, public agencies and partners.
• Provides strategic advice and recommendations, operational support and professional judgment on complex and contentious issues for the division's Senior Management Team.
• Oversees strategic issues in collaboration with senior management and anticipates high profile service area issues in the media or political domain and formulates appropriate responses.
• Develops options for policies, management practices, performance measures and recommends changes to support management functions and improve efficiency and effectiveness of service delivery.
• Identifies and manages emerging issues and priorities and reacts to unplanned opportunities or crises.
• Advises senior management of actual and anticipated problems and effectively gathers relevant background information with stakeholders, offering consultative advice on wide-ranging issues and drafts appropriate responses.
• Ensures the Director is kept fully informed of the matters before Council, its Committees and at Standing Committee Chair briefings. Represents the Director at Standing Committee briefings and supports the Director at City Council and related Standing Committee meetings.
• Provides organizational development support, identifies considerations for organizational reviews…