Manager, Client Engagement

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This range is provided by Brand Active. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

CA$/yr - CA$/yr

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Our Company

Brand Active specializes in the financial analysis, strategy, and logistics of rebranding implementation and marketing/brand operations. We help organizations optimize brand change, reduce costs, and improve efficiency. Since 1998, we've scoped, budgeted, and executed brand transitions for many of the world’s leading brands, combining analytics with a proven methodology to support sound financial decisions and operational excellence.

We aim to be an inclusive workplace where team members grow, collaborate, and contribute to a strong, agile organization built on trust and empowerment. Our North Star: great people, doing great work, and enjoying the process.

The Opportunity

Reporting to a Director, the Manager leads rebrand projects, overseeing strategic planning, project scoping, scenario modeling, cost estimating, and client relationship management. The Manager guides projects from early planning through implementation, working directly with senior client stakeholders, including the C‑suite. Some North American and international travel may be required.

Responsibilities

• Advise clients on project scope, strategy, and execution.
• Define the scope of brand transition across asset categories (signage, digital, badges, etc.).
• Develop multiple transition scenarios using cost, time, quality, and impact variables.
• Provide insights enabling senior leaders to make fiscally responsible brand decisions.
• Establish transition strategies and prioritize long‑lead assets.
• Analyze implementation financials and evaluate strategic alternatives.
• Create cost estimates, high‑level processes, and project communication plans.
• Define project organization and structure to support successful execution.

Project Management

• Lead project teams, allocate resources, and maintain high team engagement.
• Communicate project status, escalate issues, and manage deliverables.
• Coordinate partners and work groups.
• Lead internal and client meetings; maintain detailed PMI‑aligned project plans.
• Track issues, risks, scope, and change control.
• Monitor progress, performance, and budget.
• Prepare deliverables and facilitate approvals.
• Review statements of work and manage change orders.

Leadership & Professional Development

• Coach team members and support their career growth.
• Manage performance through proactive feedback and formal reviews.
• Participate in hiring processes as needed.
• Set and pursue personal development goals.
• Contribute to internal initiatives such as EDI, community impact, or social committees.
• Identify opportunities to improve processes and agility.
• Model inclusive behavior aligned with Brand Active’s values of trust, agility, growth, EDI, humanity, and wellbeing.

Qualifications & Experience

Education & Experience

• Commitment to lifelong learning; post‑secondary education preferred.
• 3–5 years of project management experience, including at least two years as project lead.
• Strong consultative skills gained in internal consulting or professional services.
• Excellent written/oral communication and organizational skills.
• Ability to manage complexity and multiple priorities under pressure.
• Confident presence with senior clients; strong relationship‑building skills.
• Proven track record of delivering on commitments.
• Skilled in negotiation, problem‑solving, and identifying innovative solutions.
• Ability to guide clients, recognize additional value opportunities, and take a long‑term view.
• Strong leadership capabilities to oversee work and mentor team members.
• Detail‑oriented with a focus on quality and overall project goals.

Technical Skills & Benefits

• Strong skills in Outlook, Word, Excel, PowerPoint, and project scheduling tools (Project, Smartsheet, Teamwork).
• Basic knowledge of MS Visio.
• Additional languages an asset.
• Competitive compensation: CA $100,000 – CA $150,000 CAD + commission, depending on experience, education, and skills.
• Values‑led culture…