VP, Sales

Ideally based in Toronto, the Vice President, Sales (VP) at Kensington Tours will be responsible for sales leadership and elevating customer experience and service delivery to align with a luxury travel brand. The VP is a critical member of the senior management team and is responsible for leading the sales organization towards its strategic goals. The ideal candidate will have a combination of visionary leadership, sales management, operations strategy development and execution, a strong metrics/data driven orientation, the ability to create and lead high performing teams within a nimble, entrepreneurial environment.

This role is critical in maintaining and furthering the exceptional sales and service experience our clients receive through our sales organization.

The successful candidate is a leader who can solve complex business problems with creativity and passion with a data driven approach. Someone who leads by example and who models the behaviour needed to create success in his/her team. They will manage the global sales team to drive business across all customer segments. They will be a “process builder’, will the ability to transition between high-level visions and detail-oriented execution and have had success at translating business vision into action for aggressive growth.

The VP will work collaboratively with other members of senior management to execute on these strategies to achieve exceptional growth and profitability.

• Play a central role in developing and implementing future vision and strategy for the sales organization.
• Ability to motivate and drive profitable sales growth in a remote sales team environment.
• Coach, mentor and develop the senior sales leadership team.
• Partner with the Talent Acquisition team to drive strategic and robust high-volume recruitment practices during a phase of rapid expansion.
• Lead and improve onboarding and ongoing training process for our sales consultants and other support staff.
• Achieve sales training objectives by developing, implementing, and managing ongoing sales training programs that enable staff to achieve their potential and drive productivity, quality, employee engagement, satisfaction, and retention results.
• Work with cross functional teams to introduce employee engagement initiatives across the network.
• Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale.
• Design and implement short and long-term processes, systems, and structures necessary to consistently achieve objectives.

• Bachelor’s degree and associated industry or related business experience.
• 15+ years of sales operations management experience with demonstrated ability to drive revenue growth, streamline operations and improve profitability in a sizeable environment with upwards of 1000 team members or more.
• 10+ years in a management role leading cross-functional teams. Ability to collaborate and enable teams to work toward a common goal, both internally and externally.
• Industry experience with luxury and bespoke travel product and their associated markets an asset.
• Experience in a premium/luxury service business. Ability to bring a clear sense of style and brand consistency to our premium and luxury product.
• Demonstrated experience working with key industry suppliers (Hotel chains/Cruise/Airlines) and an understanding of the Tours Market/Specialist Travel/Luxury Travel space is an asset.
• Experience with scaling sales organizations with organic and inorganic growth
• Outstanding research and analytical capabilities.
• Strong project management mindset and is hyper organized in approach in delivering and managing operations.
• Demonstrated ability to think strategically yet maintain contact with day-to-day performance.
• Hands on with high energy, an entrepreneurial spirit, and a positive attitude.
• History of consistently meeting/exceeding targets and objectives personally and as a leader.
• Ability to manage ambiguity and complexity well, rank priorities, and quickly solve problems in a fast-paced environment.
• Ab…