Director, Strategy & Operations – Client Relationship Management; CRM

Position: Director, Strategy & Operations – Client Relationship Management (CRM)
Director, Strategy & Operations – Client Relationship Management (CRM) page is loaded## Director, Strategy & Operations – Client Relationship Management (CRM) locations:
Toronto - 16 York Sttime type:
Full time posted on:
Posted 2 Days Agotime left to apply:
End Date:
March 18, 2026 (25 days left to apply) job requisition :
R26-33

At IMCO, our talent is among the best! IMCO offers a uniquely stimulating and rewarding environment where you can help build and drive organizational transformation, all while seeking to challenge yourself, learn, and grow your career.

Our culture is built on collaboration and passion, with a shared commitment to delivering lasting value to the clients we serve. Located in downtown Toronto, our vision is to be the partner of choice for Ontario’s public sector funds and to build a high-performing, value-driven asset management firm.

This job posting is for an existing vacancy. If you are ready to deliver best-in-class service and join a collaborative, motivated and fun team of professionals, IMCO offers the opportunity to do impactful work and broaden your expertise.

If you’re looking to use your expertise to drive strategic outcomes, we’d love to hear from you.
** Contract Term:
Until November 30, 2026  
** IMCO is seeking a Director, Strategy & Operations to support the Client Relationship Management (CRM) team. The Director leads strategic planning and drives operational effectiveness, overseeing key elements of IMCO’s CRM mandate, including major client initiatives, planning and execution activities, and close collaboration with internal partners.

Reporting to the Chief Client Officer, this role plays a critical part in enabling a high performing team by guiding business planning, leading client event programs, and refining processes and tools for the team. As an experienced professional, the Director also helps shape and execute client communications and must demonstrate strong business writing capabilities.

As a senior leader within CRM, the Director plays an active role in developing and reviewing client-facing collateral, ensuring a strong client lens across initiatives and champions a client centric tone across the organization.

This role also drives internal initiatives to strengthen relationships with current and prospective clients, influencing without authority, building trust with internal partners, and ensuring client needs remain central to decision making.

The Director enables the CRM team to deliver on its mandate by:
* Partnering with IMCO stakeholders on process and change initiatives
* Identifying and advancing continuous improvement opportunities
* Building agility and scalability into team operations
* Partnering with CRM leaders to define and deliver a broad range of client strategy initiatives

The successful candidate brings expertise in structured problem solving, critical business issue identification, program design and management, cross-functional collaboration, change management and high trust relationship building.
** As a Member of Our Team You Will be Responsible For:
*** Lead, plan, design, and execute client events and communications, in collaboration with internal stakeholders.
* Partner with CRM leadership to design and deliver the client success communication strategy for internal and external audiences.
* Act as a strategic partner and primary liaison for enterprise-wide programs that impact CRM (e.g., annual planning, corporate initiatives, employee programs).
* Lead the annual and multi year planning programs for the CRM team, including budgeting and long term operational planning.
* Provides strategic oversight in support of the Client Portfolio Management Committee, coordinating input, ensuring governance and guiding client-centric portfolio discussions.
* Partner with senior leaders across IMCO to support strategic objectives and organizational priorities.
* Build strong relationships with partners across Investments, Finance, Operations, Risk, and other IMCO teams.
* Continuously improve robust, efficient, and repeatable operational processes, partnering across IMCO to streamline workflows.
* Provide leadership, mentorship, and development to CRM…