Manager, Process Optimization

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren't just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you'll join us.

Reporting to the Director of Process Management & Optimization, the Manager, Process Optimization is the "guardian" of our most critical workflows. You love solving problems, hunting for inefficiencies, and ensuring that our customer promises are kept every single time.

In this role, you will have direct ownership of the lending journey. You will be responsible for ensuring our processes are not only efficient and scalable but also rigorously controlled. You'll be part of a team responsible for ensuring Financeit's continued ability to scale without adding unnecessary friction or risk.

• Optimize the Current State:
  Take direct ownership of critical business processes within the lending and customer journey. You will be the point person for how work flows from step A to step
  
  B.
• Process Improvement:
  Apply best practices to identify root causes of bottlenecks, collect and synthesize new requirements and implement future-state solutions that drive operational excellence.
• Risk & Controls:
  Own the health of your processes. You will design, test, and monitor controls to ensure we are consistently meeting potential regulatory requirements and internal standards.
• KPI Management:
  Regularly evaluate process health through data. You won't just report numbers; you'll provide the "why" behind the trends and propose mitigation plans for senior leadership.
• Root Cause Analysis:
  When a process fails or a customer experience dips, you are the lead investigator. You'll dig into the data to find the underlying issue and ensure it doesn't happen again.
• Partner with
  
  Purpose:
  
  Work cross-functionally with Product, Engineering, Risk, and Operations teams to implement adoptable and scalable process changes.
• Training & Documentation:
  Ensure our SOPs (Standard Operating Procedures) are living documents. You will lead the creation of training materials to ensure our frontline teams are set up for success.
• Business Continuity:
  Manage and test business continuity plans for your assigned processes to ensure we are resilient in the face of disruption.

• 5+ years of experience in process management, risk management, or continuous improvement—ideally within a high-growth fintech or a sophisticated financial institution.
• 1+ years in a people management role, with a proven track record of coaching team members, delegating strategic tasks, and overseeing the full performance management cycle.
• You have Lean Six Sigma (Green or Black Belt), Agile, or Business Process Management (BPM) certifications, you are comfortable leveraging visual management tools, and you have applied FMEA best practices in a scaling business.
• You understand that in fintech, a fast process is only good if it's also compliant. You have experience managing process-level risk assessments.
• You are comfortable using Looker, Tableau, or SQL to pull your own data and build your own dashboards to track process performance.
• You can walk into a room full of varying audiences and convince them why a process change is necessary, using data and empathy to drive alignment.
• You thrive in an environment that moves fast. You're comfortable with "iterative improvement" and can pivot as our product evolves.

You will partner with the Director of Process Management & Optimization to:

• Map the Lending Funnel:
  Build a comprehensive "As-Is" map of our current lending process.
• Identify the "Top 3":
  Pinpoint the three biggest bottlenecks currently slowing down our time-to-fund.
• Build the Dashboard:
  Establish the…