Associate Director Technology Operations

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid‑market firms, rely on SS&C for expertise, scale, and technology.

Job Description
Associate Director, Technology Operations
Location(s): 30 Adelaide St, Toronto
Status:
Full time Permanent (Hybrid)
Get To Know Us:
SS&C is leading the way. We continue to look for today’s and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to reach out and apply to our welcoming and inclusive environment.

SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, integrity, and innovation to name a few. We are a fast-paced environment, who promote flexibility, authenticity and offer a hybrid working model to ensure employees can manage their day and meet both work and personal commitments.

Why You Will Love It Here!

Flexibility :
Hybrid Work Model & a Business Casual Dress Code, including jeans

Your Future:  RRSP Matching Program, Professional Development Reimbursement

Work/Life Balance:  Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays

Your Wellbeing:  Medical, Dental, Vision, Employee Assistance Program, Parental Leave

Diversity & Inclusion:  Committed to Welcoming, Celebrating and Thriving on Diversity

Training:  Hands‑On, Team‑Customized, including SS&C Learning Institute

Extra Perks:  Discounts on fitness clubs, travel and more!

Wide‑Ranging Perspectives:  Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees

What You Will Get To Do:

iFast Operational Coordination:
Oversee daily operations for all client accounts, including managing operational service requests, coordinating cross‑functional resources to deliver operational enhancements and tracking project milestones impacting iFast operational capabilities

SLA/KPI Management:
Deliver Operational SLA reporting and Client Rate Card input to IFDS, and actively manage any service exceptions across iFast suite of products, oversee performance trends and operational impact of technical and business enhancements

Client Relationship:
Maintain close relationship with IFDS Client Account Managers across all accounts to ensure timely and accurate communication on client requested operational enhancements, exception handling expectations and operational incident management

Sales Support:
Provide iFast Operational expertise and input to client due diligence, product reviews, iFast SOWs and requests for proposals

Client and Product Onboarding:
Deliver Operational Acceptance Testing for all new client and product launches, and drive any enhancements or mitigations related to OAT results based on operational risk

Team Leadership:
Lead several teams accountable for daily Operational, Job Scheduling and Service Management. Manage committed coverage, for each of the teams, and alignment with critical business periods to ensure adequate response

What You Will Bring:

strong program management and scrum master knowledge and experience,

effective written and verbal communication skills,

strong work ethic and a demonstrated capability to multi‑task effectively.

strong interpersonal, organizational, collaborative and problem‑solving skills as well as a demonstrated sense of urgency to respond to changing priorities at times.

positive attitude, a willingness to take accountability for results achieved

strong technical background in integrating multiple technology layers into a client facing services

10+ years of combined Project Management and Scrum Master experience working on medium‑to‑high complexity initiatives.

5+ years of experience in Agile Project Management and/or Senior Scrum Master roles, with expertise in both waterfall and Agile methodologies.

Extensive experience in managing technology and business projects with high degree of complexity, systems integration and…