National Head of Pubs and Clubs

National Head of Pubs & Clubs - Hospitality The MRG Group

Who We Are:

The MRG Group is a leader in experience creation and Canada’s largest independent entertainment company. Since 2008, we’ve built a diverse portfolio spanning live music, hospitality, ticketing, travel, and events.

• 19 hospitality properties across Canada, including iconic venues such as Rock ‘N’ Horse Saloon (Toronto), The Prescott (Ottawa), Vogue Theatre (Vancouver), and Capital Ballroom (Victoria)
• Innovative experiential concepts including Par-Tee Putt, Pong, and Darts
• Admit
  
  ONE, one of North America’s fastest-growing multi-product ticketing platforms
• An expanding international footprint with U.S. venue partnerships

Each year, we host 1,000+ events for more than 2M guests. With 500+ passionate employees, we create Positive Shareable Experiences that bring people together through music, culture, and hospitality.

The National Head of Pubs & Clubs is a newly created national leadership role responsible for the overall performance, growth, and consistency of MRG’s Pubs and Clubs portfolio across Canada. This role provides strategic and operational leadership across multiple regions, ensuring financial performance, brand alignment, guest experience excellence, and strong leadership pipelines.

This role will work closely with the Director of Hospitality and senior leaders across different departments. As the portfolio evolves, the Head of Pubs & Clubs will provide clarity, structure, and direction across regions, whether through Regional General Managers or direct venue management.

• Own the overall performance of MRG’s Pubs & Clubs portfolio across Canada
• Translate company vision and values into clear operational standards and expectations
• Set and execute national strategies to drive revenue growth, profitability, and guest experience
• Ensure consistency in brand, service, and operating models while respecting local market nuances
• Provide end-to-end operational leadership for new business openings, translating growth strategy into scalable operating models, readiness plans, and successful market launches across the portfolio
• Provide oversight and accountability for P&L performance across all pubs and clubs
• Lead national budgeting, forecasting, and performance reviews (sales, labour, COGS, operating expenses)
• Establish and monitor KPIs, dashboards, and reporting to drive data-informed decisions
• Identify opportunities for operational efficiencies, margin improvement, and scalability
• Lead, coach, and develop senior operations leaders (e.g., Regional GMs, GMs)
• Build strong succession plans and leadership pipelines across the portfolio
• Partner with HR on talent planning, performance management, and employee engagement
• Foster a culture of accountability, collaboration, and continuous improvement

• Champion exceptional guest experiences aligned with MRG’s Positive Shareable Experiences philosophy
• Ensure consistent service standards, safety, and compliance across all venues
• Act as an escalation point for significant guest, operational, or people-related issues

• Partner with Culinary to ensure product consistency, innovation, and cost controls
• Work with Sales & Marketing to maximize event bookings, buyouts, and promotional programs
• Collaborate with Group-level Business Operations, HR and Finance to ensure process documentation, compliance and risk mitigation

• Support new venue openings, concept launches, and major renovations
• Evaluate market trends, competitor activity, and new concepts across the industry
• Lead national initiatives and special projects aligned with business priorities

• 8–10+ years of senior hospitality leadership experience in multi-unit, high-volume environments
• Proven experience overseeing multiple venues across regions or nationally
• Strong track record of P&L ownership, labour optimization, and cost management
• Demonstrated ability to scale operations while maintaining brand and service excellence
• Experience leading and developing senior leaders and high-performing teams
• Calm, confident, and…