Client Director, Projects

JOB DESCRIPTION

The Client Director, Projects is accountable for program management and delivery, project delivery, client relationship management, and people leadership for the assigned programs.

The Client Director, Projects is accountable for program management and delivery, project delivery, client relationship management, and people leadership for the assigned programs.

• Accountable for program management and delivery.
• Plans client programs and assigns project management team members to projects within overall program.
• Identifies program risks and develops and implements mitigation and contingency plans.
• Oversees the development and implementation of project plans and budget, and overall execution of project delivery and close-out requirements.
• Accountable for ensuring project management team delivers projects on‑time, within budget, specification and scope, and in compliance with all regulatory, environmental, health and safety requirements.
• Accountable for meeting key performance indicators/metrics for programs managed.
• Accountable for ensuring implementation of effective processes to support optimum project delivery.
• Provides input and contributes to strategic plans for programs managed.

• Accountable for meeting profitability targets and effective accounts receivable management. Collaborates with Finance team.

• Develops and maintains effective relationships with clients. Position level of client representatives with whom this position interacts with include those at the senior management level.
• Accountable for resolving escalated issues from project management team members, managing client expectations, and ensuring client satisfaction.
• Contributes to acquisition of additional businesses. Continuously engages clients in discussions to understand and anticipate needs. Identifies and recommends opportunities for additional businesses.

• Accountable for employee‑oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations.
• Other duties as assigned.

• Community college diploma in architectural technology, construction technology, engineering technology; preferred.
• At least 10 years of project management work experience.
• Well‑developed program management abilities.
• Well‑developed program budget and financial management abilities.
• Well‑developed program risk mitigation and management abilities.
• Fully developed communication, influence, persuasion and negotiation skills along with ability to influence and negotiate with client representatives at the senior management level.
• Skilled at managing client relationships with ability to manage client relationships with representatives at the senior management level.
• A high degree of client service orientation.
• Skilled at managing vendor relationships and performance.
• People leadership abilities.
• Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate best practices and technologies in order to optimize project delivery and deliver value to the client.
• Computer proficiency in MS Office applications in particular – MS Project, MS Excel, MS Outlook, along with ability to quickly learn new applications.

One of the following, an asset:

• Project Management Institute Accreditation.
• Program Management Professional Accreditation.
• LEED certification.

This is a regular, full‑time position with a salary range of $108,068 - $135,085 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.

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