Supervisor Claims

Accerta Claim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), both known as Accerta, which is a is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide reliable service, process continuity, cost savings, as well as accurate and insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

Accerta is a Certified B Corporation which is a testament to the values on which we’ve built our business: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we’re committed to continual improvement and making business a force for good. Thank you to our team and stakeholders who have helped us achieve this significant milestone!

EMPLOYMENT TYPE: Full-time, Permanent, Hybrid

The Supervisor, Claims Management leads a team responsible for delivering accurate, timely, and compliant expense and claims processing. The role ensures staff are equipped with the knowledge, tools, and support needed to uphold high standards of operational excellence and service quality.

Lead a team of Claims team members. This role ensures staff are equipped to deliver accurate, timely, and compliant expense processing and reporting, supporting the organization’s commitment to healthcare equality and social purpose as a Certified B Corporation. The Supervisor fosters a culture of accountability, transparency, equity, and continuous improvement, directly contributing to the delivery of publicly funded programs that advance equitable access to services for vulnerable and marginalized communities.

• Understanding leadership and direction to Claims team members to ensure high-quality, accurate, and timely expense processing and reporting.
• Collaborate with families and consortium partners to support or resolve questions, issues, or escalations, ensuring a positive and empathetic experience for all stakeholders.
• Monitor performance metrics and KPIs (e.g., processing times, compliance rates, audit results, accuracy) and take action to support achievement of targets.
• Conduct regular coaching, feedback, and development sessions to build skills, confidence, and knowledge, reinforcing accuracy, professionalism, and empathy.
• Oversee onboarding and training of new staff, ensuring consistent understanding of expense policies, workflows, and service standards.
• Support escalated or complex expense inquiries, providing guidance to ensure timely resolution and positive stakeholder experience.
• Ensure procedural consistency across the team by reinforcing workflows, documentation standards, and regulatory requirements.
• Partner with Management to identify trends, knowledge gaps, and opportunities for process improvement in expense operations.
• Lead and champion continuous improvement initiatives, encouraging staff to identify and implement enhancements to processes, systems, and service delivery.
• Support staff through change by communicating updates, guiding adoption of new tools or processes, and fostering a positive learning environment.
• Assist with resource and capacity planning to ensure service levels are sustained, and workloads remain balanced.
• Promote a collaborative and supportive team culture rooted in coaching, accountability, and continuous growth.
• Maintain and protect the confidentiality and privacy of all information.
• Perform other duties as assigned.

• 5+ years of experience in expense management, finance, accounting, or program delivery environment.
• Minimum 1–2 years of experience in a supervisory, team lead, or coaching role.
• Experience monitoring KPIs, compliance, audit results, and/or performance dashboards.
• Demonstrated experience providing coaching, feedback, and performance management.
• Familiarity with expense management systems, claims software, financial databases, and quality assurance platforms.
• Experience in supporting onboarding and training…