Team Manager CMIC; Cash Management and Investment Control

Team Manager CMIC (Cash Management and Investment Control)

You will be working on a predefined hybrid schedule as part of Fidelity’s dynamic working arrangement. Current work authorization for Canada is required for all openings.

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services – and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Cash Management and Investment Control (CMIC) is a team within the Client Services Division. The team is responsible for bank account reconciliation, internal money movement, tax remittance, and managing the net cash process for Fidelity fund money movement between Fidelity and the custodian. Outcomes are achieved through partnering with teams across Fidelity and third‑party stakeholders.

The Team Manager, Cash Management and Investment Control (CMIC) is responsible for day‑to‑day service delivery within the CMIC team. This includes management and oversight of the daily operations within the team, managing staff performance and development, ensuring appropriate risk mitigation through effective control processes and providing ongoing support to divisional and corporate initiatives.

• Foster an environment that promotes feedback while managing day‑to‑day operations of the Cash Management and Investment Control (CMIC) team

• Provide oversight and support with day‑to‑day responsibilities that meet all service levels
• Provide monitoring, oversight and support for all bank reconciliation and residual processing, including internal money movements and tax remittances.
• Support the team through variance resolution including working with teams across Client Services to identify root cause.
• Provide support and oversight for the daily net cash processes, including ensuring reporting is completed accurately and on time for downstream partners.
• Ensure all related Fidelity Fund money movements are reported and completed accurately between FIC and the third‑party custodian.
• Effectively resolve issues through analysis and monitoring
• Ensure policies and procedures are effectively administered within the department and controls are in place

• Engage employees in establishing clear and measurable goals that achieve business results
• Support employee growth and development within the team
• Manage the day‑to‑day activities of the CMIC team
• Oversee and administer all aspects of workforce planning and management and Business Continuity Planning (BCP)

• Ensure policies and procedures are effectively administered within the team and appropriate controls in place to prevent exposure to business risk

• Contribute, participate, and support departmental, divisional, and corporate projects and initiatives.
• Provide input and resource planning for their functional business unit.
• Provide ongoing support, planning and subject matter expertise for divisional and corporate objectives.
• Recommend and implement enhancements to existing business processes resulting in increased efficiencies and/or improved controls.
• Establish and maintain a continuous improvement culture within CMIC.
• Build and maintain relationships with internal and external business partners

• 3 – 5 years progressive experience in operations or customer service within mutual fund or financial services industry.
• 1 - 2 years of experience in coaching and/or managing people is preferred.
• Strong working knowledge of mutual fund industry is preferred.

• College degree (3‑year program) or equivalent work experience.
• Strong communication skills in English (written and verbal).
• Strong communication in French (written and verbal) would be considered as an asset.

• Canadian Securities…