Senior Human Resources Manager

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Over 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press.

Our clients are the CEOs and executive teams of the top Global 1,000 companies.

Oliver Wyman is a business of Marsh McLennan [NYSE: MMC]. For more information, visit

The Senior Human Capital Manager plans and manages human resource activities for Canadian offices, Toronto, Montreal and Mississauga, and remote colleagues. Provides frontline HR support to employees and management and regional support to the HC Operations team as needed. Advises leadership on solutions to address business needs. Assists with initiatives to help build and maintain a strong office community in an inclusive and positive office environment.

Activities may include program administration, policy and procedure development and implementation, payroll and benefits oversight/administration/assistance, orientation, employee system transactions, employee engagement, and employee relations.

This is a hybrid role requiring 3 days per week in our Toronto office. There is no option to be fully remote.

• Provide guidance and answer questions on policy interpretation.
• Ensure uniform and equitable application of policies and procedures.
• Administer Talent Management programs, such as leaves, in country transfers, and work schedules; generate, process and distribute appropriate documentation.

• Ensure new hires have first day logistics and details, including required paperwork, such as authorized work documentation.
• Organize and conduct Day 1 orientation (schedule presenters, order lunch, reserve meeting rooms).
• Coordinate with departments to address specific onboarding requirements.
• Deliver presentations that meet high quality standards.
• Process new hire paperwork.
• Troubleshoot operational issues (such as expenses and IT).
• Provide assistance to resolve payroll and benefit issues and answer general questions.
• Conduct exit interviews for departing employees, provide exit logistics and process required documents.

• Partner with Office leadership to help build and maintain a strong community in an inclusive and positive office environment in all locations covered.
• Pro-actively support firm-wide efforts to help maintain a highly engaged workforce.
• Contribute to and support development of programs designed to create strong commitment and participation in office events and activities.
• Serve as a role model to all employees, exemplifying Oliver Wyman Values.

• Create a fair and inclusive environment based on trust and mutual respect.
• Build credibility through encouraging open dialogue and maintaining confidentiality.
• Provide advice and counsel to managers and leaders regarding employment law, policy and employee issues.
• Anticipate workplace issues when possible, solving before they escalte.
• In conjunction with the Colleague Relations team, support employee investigations when required. Ensure enforcement of disciplinary procedures.
• Ensure involuntary termination matters are handled in a professional and empathetic manner.
• Work with external and internal counsel on calculating severance estimates.

• Collaborate/coordinate with MMC on requirements to promote compliance, support internal and external audits, and initiatives such as Region transformation, employee handbook.
• Manage required documentation in accordance with legal and company requirements, ensure accuracy and completeness.
• Enter Employee transactions and draft related documents for new hires, transfers, manager changes, pay changes, status/role changes and terminations. Ensure and…