Manager, Onboarding

Manager, Employer Onboarding at CAAT Pension Plan

At CAAT, we’re passionate about what we do. We challenge the status quo and create a best‑in‑class employer onboarding experience for employers, helping them transition smoothly into our pension plans.

We need a Manager, Employer Onboarding to join our Pension Solutions team. This key role is responsible for delivering a best‑in‑class onboarding experience for employers and nurturing strong client relationships throughout the process. The manager oversees the full scope and work streams of employer onboarding plans, from initial planning through to completion, including timelines, deliverables, and coordination with internal stakeholders. The role also provides guidance and mentoring to the Onboarding team, offers recommendations and best practices to employers, and performs due diligence related to new employer onboarding.

• Hold overall accountability for the successful onboarding of new employers, providing direct leadership on the most complex onboarding engagements.
• Lead the end‑to‑end project scope for employer onboarding plans, including timelines, deliverables, and coordination of internal departments such as Legal, Policy, Communications, Education, Business Development, IT, and others as required.
• Proactively manage problem solving and risk mitigation to ensure a smooth onboarding experience and high employer satisfaction.
• Provide exemplary leadership to the onboarding team, offering ongoing mentoring, coaching, and support to build a cohesive, high‑performing group.
• Champion and support the implementation of the departmental strategy, including operational planning and the scoping of new projects and initiatives.
• Plan, organize, and oversee implementation plans for onboarding new employers, ensuring work is completed efficiently and to a high standard.
• Act as the escalation point for operational issues, resolving complex or escalated problems and ensuring end‑to‑end resolution.
• Drive continuous improvement in all aspects of the employer onboarding experience, identifying opportunities to enhance processes, tools, and stakeholder interactions.
• Monitor pension industry practices and maintain up‑to‑date knowledge of applicable pension legislation to ensure onboarding practices remain current and compliant.

• 7–10 years of experience in the pension or financial services industry, with a strong preference for client/employer‑facing onboarding experience.
• A College Diploma or University Degree.
• Extensive knowledge of pension plans, payroll‑based data collection, and related legislation; actuarial experience is considered an asset.
• Professional accreditations such as CEBS, RPA, or PMP (preferred).
• Demonstrated leadership and mentoring skills to guide and develop teams effectively.
• Strong project management, analytical, organizational, and time management skills, with proven ability to handle multiple priorities, stakeholders, and ambiguity while driving creative problem‑solving.
• Exceptional interpersonal, written, and oral communication skills, paired with experience in client‑facing implementation projects in complex, multi‑stakeholder environments.
• Proficiency in French is considered a significant asset.

• Opportunities to Build a Better You:
  Endless learning and skill‑mastery opportunities.
• Comprehensive & Holistic Care: A Total Rewards program that supports physical, mental, and financial wellness.
• A Place to Collaborate and Win:
  An environment recognized as one of Canada’s most admired corporate cultures.
• Work that Truly Matters:
  You help Canadians achieve better retirement security.

DEIB at CAAT means we respect and value a broad range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at  or call Human Resources at 416‑673‑9000 for assistance.

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