Property Manager

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024.

Discover endless opportunities to grow and make your mark at Hines.

As a Property Manager at Hines, your role involves ensuring seamless day-to-day operations of the property with a primary focus on maintaining the physical asset(s) while enhancing the client experience. The ideal candidate will possess organizational skills, meticulous attention to detail, and a genuine enthusiasm for providing outstanding service. At Hines, delivering an exceptional experience entails blending a hospitality-centric culture with real estate expertise to create environments where people feel valued, connected, and inspired.

The Property Manager will work together with the General Property Manager to lead the property management and operations teams of the 370-acre site of over 1.6M SF of existing hangars and office space, lead the management of the physical real estate, oversee site contract services, support customer relations for a 50,000 person concert venue, administration of other site lease and license agreements, support ongoing construction activities and coordination, support site leasing, support ownership coordination, and support owner led site activations and events from property management perspective.

Responsibilities include, but are not limited to:

• In accordance with the firm’s leadership principles — train, mentor, and continuously develop all property personnel in providing a best-in-class hospitality experience.
• Lead a cross-functional team, including third service providers, in the delivery of Hines’ Hospitality Standards.
• Apply hospitality hiring practices to identify and hire individuals with a people-centric approach.
• Support event programming coordination with a focus on creating and maintaining a community atmosphere.
• Ensure property engagement and service offerings are aligned with Hines’ service level standards.
• Foster connectivity and support key relationships with ownership, internal stakeholders, vendors, and the public.
• Ensure property engagement and service offerings are aligned with Hines’ service level standards.

• Manage operations in alignment with Hines' service level standards including but not limited to internal and external maintenance, security, parking, housekeeping functions, lands, hangars and adherence to budgetary standards.
• Support the General Manager in supervising the financial performance of the asset(s), ensuring timely rent collection, and identifying capital expenditure requirements, while supporting the General Manager in maintaining full profit and loss (P&L) responsibility.
• Support the development of the Annual Business Plan and Operating Budget for the property.
• Support the implementation and the maintenance of marketing and leasing strategies for both current and prospective tenants.
• Support the lease administration and customer relations for all on-site agreements, including the 50,000-person concert venue hosting 15+ events per year.
• Ensure property management and security operations are provided for all concert events, focusing on safety, security and community customer service.
• Support all ownership led activation and community engagement events, ensuring all property management responsibilities are addressed and optimal customer service is provided.
• Provide support to the construction management teams throughout ongoing on-site operations.
• Tender, negotiate and provide recommendations for various service contracts and supervise all contractor services related to the physical operation of the property.
• Display in-depth knowledge of mechanical and life safety systems and collaborate with Operations/Engineering as needed to ensure the building operations comply with established operating and life safety standards and local code.
• Monitor…