Outpatient Clinical Manager

Outpatient Clinical Manager Base pay range

CA $90,000.00/yr - CA$/yr

Reporting to the Director, Outpatient Services, the Outpatient Clinical Manager provides day‑to‑day operational and clinical leadership for Casey House’s interdisciplinary outpatient team, which delivers comprehensive, wrap‑around care to clients living with or at risk of HIV. The role is accountable for team performance, client flow, quality of care, and staff development.

• Provide day‑to‑day, rapid‑response leadership and in‑the‑moment clinical oversight for staff within the outpatient program, with a focus on de‑escalation, relationship‑building, and supervisory direction during incidents and emergent situations.
• Assign and redeploy team members in real time to manage client flow, respond to safety incidents, and ensure coverage for high‑acuity presentations.
• Directly supervise outpatient staff, including responsibility for performance management, coaching, and accountability to organizational standards.
• Support coordination and optimisation of client care, ensuring alignment with trauma‑informed, harm reduction, and anti‑oppressive principles.
• Co‑develop, implement, and evaluate clinical protocols and practice guidelines.
• Design and lead structured onboarding for new hires.
• Provide ongoing feedback and continuous learning for outpatient team members to support development and performance.
• Analyse and report service trends and lead team‑level quality improvements.

• Alongside the director, act as a senior nursing clinician and resource to support staff in managing complex client needs.
• Lead incident reviews and follow‑up processes, including root cause analysis, staff debriefing, and mitigation plans.
• Oversee access reviews and make recommendations regarding client access modification or reinstatement based on safety assessments.
• Serve as the escalation point for client complaints and conflict resolution.
• Participate in case conferences, care planning meetings, and interdisciplinary rounds.
• Support integrating mental health and addiction services into the outpatient program through coordination of internal and external services when working with complex cases, aligning care planning across disciplines, facilitating timely referrals, and improving continuity between community‑based providers and Casey House clinicians.
• Demonstrated knowledge of collective agreements, labour relations, and unionised work environments.

• Collaborate with the director on critical incidents, including documentation and communication with executive leadership.
• Lead interdisciplinary huddles and debriefs following safety‑related incidents or operational disruptions.
• Collaborate on continuous quality improvement initiatives, including audits, case reviews, and program evaluations, in collaboration with the director.
• Identify opportunities for service enhancement and support the implementation of evidence‑based interventions.
• Support the onboarding, orientation, mentorship, and professional development of new and existing staff.
• Work with interdisciplinary team members to review and address client concerns and service gaps.

• Maintain staff scheduling, workflow optimisation, and workload planning.
• Serve as an integral member of the team, contributing to the re‑imagining of client care.
• Engage in continuous improvement efforts, ensuring that care evolves to meet clients' changing needs and healthcare trends.
• Support programme planning, evaluation, and reporting in collaboration with leadership.
• Contribute to developing policies and procedures that enhance client outcomes and staff effectiveness.
• Serve as a liaison between frontline staff, leadership, and external community partners to ensure seamless service delivery.
• On‑call obligations: on‑call expectations for this position will be shared among the clinical leadership team within the building. Each leader would be on call for approximately one week every six to seven weeks, with additional compensation provided during these periods.

• Current Registration and…