Facilities Coordinator

Facilities Coordinator page is loaded## Facilities Coordinator remote type:
On-site locations:
Toronto, ONtime type:
Full time posted on:
Posted Todayjob requisition :
REQ
478649
** JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
** What this job involves:
** As a Facilities Coordinator at JLL, you will support the Facilities Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management while developing client relationships with key representatives in supporting client's corporate real estate goals and objectives. This role requires working with the Facilities Manager to oversee the delivery of maintenance and repair services while maintaining client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction.

You will interface with occupants of selected properties while providing 24/7 emergency call support and site attendance following established escalation procedures and incident reporting procedures. This comprehensive facilities coordinator role involves supporting work order management for in house staff and vendors as necessary while meeting or exceeding site Key Performance Indicators (KPIs) and assisting with monitoring Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions accordingly.

You will demonstrate strong collaboration and teamwork within the account team by driving the development and implementation of IFM best practices and innovations while assisting in the development and management of operating and capital budgets, directly contributing to JLL's mission of delivering exceptional facility management excellence through comprehensive property operations, client relationship development, and financial management that ensures superior customer satisfaction, operational efficiency, and strategic support across diverse commercial real estate environments.
** What your day-to-day will look like:
*** Support Facilities Manager in delivery of maintenance and repair services while maintaining client satisfaction with Facility Management services and customer satisfaction programs
* Interface with occupants of selected properties while providing 24/7 emergency call support and site attendance following established escalation and incident reporting procedures
* Support work order management for in house staff and vendors while meeting site KPIs and monitoring SLAs monthly for challenges identification and corrective actions
* Demonstrate strong collaboration and teamwork within account team while driving development and implementation of IFM best practices and innovations
* Assist in development and management of operating and capital budgets while supporting Facilities Manager in implementation of short and long-term client projects
* Assist in development and implementation of annual management plan while accomplishing key performance indicators identified by Facilities Manager
* Oversee appropriate monthly/quarterly/annual reporting for client while maximizing utilization of suppliers, preferred vendors/contractors and M/WBE spending levels
* Ensure compliance with Jones Lang LaSalle minimum audit standards while developing and managing detailed zero-based annual operating budgets for territory buildings.
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* Required Qualifications:

*** Minimum of two years of industry experience required either in corporate environment, third party service provider or as consultant for comprehensive operational understanding
* Excellent customer, computer, managerial, verbal and written communication skills with ability to multi-task and effectively organize responsibilities for portfolio goals achievement
* Basic knowledge of building systems including mechanical and electrical systems with computer proficiency for comprehensive technical coordination and operations management
* Understanding of maintenance and repair services delivery oversight while demonstrating client satisfaction maintenance with Facility Management services and support programs
* Experience with occupants interface and 24/7 emergency call support with site attendance capabilities following established escalation and incident reporting procedures
* Knowledge of work order management for in house staff and vendors while understanding site KPIs meeting and SLAs monitoring for challenges identification
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