Supervisor, Standards Response Team; -CC

Supervisor, Living Standards Response Team
-CC)

Final date to receive applications:
January 14th, 2026, by 11:59 pm

Employment Type:

Permanent Full Time, Non-Bargaining Unit

Work Hours:

35 hours/week (M-F 9am-5pm)

Work Setting:
Onsite – Limited opportunities to work remotely/Hybrid

Salary: $65,000 - $70,000

Wood Green is a team of diverse and innovative changemakers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity. We are committed to building an inclusive and diverse workforce, representative of the communities we serve.

We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2

SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.

Our Supportive Housing portfolio includes multiple programs across approximately ten buildings in the City of Toronto, supporting individuals with lived experience of homelessness and complex mental health and/or substance use challenges. Different programs offer varying levels of onsite support, including intensive case management, harm reduction and addiction support, therapeutic counselling, 24-hour or on-call staffing, health and nursing supports, life-skills development, and community-building activities.

Our work is rooted in equity, anti-oppression, harm reduction, and trauma-informed, recovery-oriented practice, with a strong focus on housing stability, dignity, and client‑self‑determination.

• Support with implementing the operational responsibilities of the supports and services and initiatives associated with the Living Standards Response Team.
• Provide daily oversight of program staff and supports with training and orientation of staff; participate in regular supervisory sessions with staff.
• Supervise the Living Standards Workers and Case Managers in the delivery of case management, extreme cleaning, organizing, decluttering, and pest control interventions.
• Empower staff to provide practical, hands‑on service and tenant coaching, upholding harm reduction, trauma‑informed, anti‑oppressive, and anti‑racist frameworks.
• Lead team meetings, coordinate schedules, and provide oversight for in‑unit interventions, crisis responses, and safety reviews.
• Support the Manager with planning and implementation of staff development and organizational policies, procedures and protocols.
• Monitor and evaluate team performance; ensure consistent standards for documentation, reporting, and communication with management.
• Guide the development and review of tenant care and safety plans, responding to emergent issues and facilitating appropriate support and referrals.
• Support the Housing Unit onsite with tenancy issues, including extreme cleaning, pest control, hoarding, arrears, inspections, notices and work orders.
• Foster collaboration with external partners, and service providers to optimize intervention outcomes and resource access.
• Represent the team in organizational and external meetings; deliver presentations, participate in best practice networks, and advocate for resident needs.
• Maintain program records, collect data, and prepare statistical and narrative reports on impact and service delivery.
• Address conflicts and crisis situations with tenants and staff, providing mentorship, de‑escalation, and support.
• Ensure ongoing professional development for self and team members; organize training sessions and promote knowledge sharing.
• Participate in hiring, orientation, and performance review activities.
• Adapt team support to challenging, mobile environments where clients may display responsive or high‑risk behaviors.
• Other duties as assigned by the Manager, Community Supports Outreach.

• Post‑secondary degree in Social Work, Psychology, or related field; with additional supervisory or leadership experience in…