Project Manager, Program ​/ Project Manager, Change Management

We are seeking a driven and experienced Project Manager, Change & Transformation to support strategic transformation initiatives within our Operations teams. This role will focus on executing people-first change strategies, coaching leaders, enhancing engagement, and ensuring operational readiness for back-office automation and process change. The ideal candidate is not only experienced in change management frameworks but also skilled in listening, storytelling, and leading with empathy and influence—not authority.

Key Responsibilities

Lead with

Purpose:

• Collaborate with Operations leaders to integrate structured change management methodologies across all transformation projects.

• Serve as a trusted advisor and coach to leadership, building their change capability and fostering a culture of transparency, collaboration, and service excellence.

• Develop compelling messaging strategies to connect employees to the organization’s purpose and transformation journey through internal campaigns, leadership forums, and more.

• Use employee engagement survey results to co-develop initiatives that enhance team engagement and experience.

• Design and implement change mitigation strategies that reduce disruption, accelerate adoption, and ensure successful outcomes.

• Partner with leadership to align talent strategies with future-state operating models.

• Establish a network of cross-functional change agents to champion transformation efforts across the organization.

• Plan and deliver engagement events such as town halls, recognition programs, and milestones to sustain team morale and motivation.

Experience:

• 5–7 years of relevant experience in , Transformation, or Project Management—ideally in insurance or financial services.

• Hands-on knowledge and application of change management frameworks, tools, and strategies (e.g., Prosci, ADKAR, Kotter).

• Strong project and process management skills; able to manage multiple concurrent work streams.
• Skilled in developing change plans and executing across cross-functional teams.
• Excellent written, presentation, and interpersonal communication skills.
• Comfortable advising and communicating with senior leadership.
• Independent self-starter with the ability to navigate ambiguity.
• Highly collaborative and emotionally intelligent; skilled in listening, influencing, and relationship-building.
• Ability to inspire others and lead with empathy and clarity.

Certifications:

• Change Management Professional Designation (e.g., Prosci) is a strong asset.

• Experience with Client or within a similar corporate environment is an advantage.

• Bachelor’s degree preferred, but equivalent practical experience in change leadership or transformation is highly valued.

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