Sr Director of Operations, Late Phase

Sr Director of Operations, Real World Late Phase (Open to several locations)

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization that accelerates customer success by translating unique clinical, medical affairs, and commercial insights into outcomes. We bring the customer and patient to the center of everything we do, innovate as a team, and seek to simplify and streamline our work to be easier to work with and for.

• Provide overall leadership and strategic direction to project teams; act as subject‑matter expert for operations strategies.
• Translate and execute client‑defined strategies; work with leadership to develop strategy for area of responsibility.
• Ensure cost‑effective integrated solutions are presented consultatively to meet clients’ peri‑ and post‑approval evidentiary needs.
• Accountable for growth and support of multiple RWLP‑aligned client accounts through excellence in operational delivery and proactive development of repeat business opportunities.
• Oversee all aspects of the client relationship from proposal development to project completion.
• Deliver books of work according to scope, timeline, budget, and regulatory requirements (SOPs, GPP, GCP, ICH, etc.).
• Identify clients’ RWE needs; coordinate internal SMEs and cross‑functional teams to provide optimal support.
• Maintain senior‑management client relationships via 1:1s, governance meetings, and other forums.
• Develop and present strategic communications (capabilities presentations, BDM presentations, steering‑committee materials).
• Lead RFP and RFI processes, vendor selection, budgeting, and proposal framework.
• Align and motivate RWLP teams across multiple research studies/programs toward excellence in delivery.
• Share lessons learned and best practices across programs; build relationships with key stakeholders at all levels.
• Provide technical and operational leadership for the client RW portfolio, including financial management and KPI tracking.
• Oversee vendor/partner services and integrate service offerings that meet operational needs.
• Serve as escalation point within the RWLP BU, Syneos Health organization, and clients.
• Lead risk identification and mitigation, issue resolution, and stakeholder collaboration initiatives.
• May have direct reports and may travel up to 25% of time.

• Bachelor’s degree in life sciences or equivalent; advanced degree (MSc, MPH, PhD, MD, MBA) preferred.
• 6–8 years of experience managing studies and 6–8 years of RWLP experience, including CRO/pharma background in peri‑ and post‑approval research.
• Portfolio and client/account management with RFP/proposal development, bid defenses, and capability presentations.
• Experience with virtual/decentralized studies and cross‑functional project management within the CRO/Pharma industry.
• Strong knowledge of the end‑to‑end product cycle and how real‑world research fits into it.
• Business and financial acumen, including contractual negotiation experience.
• Proven ability to drive strategic operations decisions with multiple stakeholders.
• Global, diversity‑oriented people‑management experience, including line management and matrix management.
• Excellent communication and interpersonal skills; team‑oriented approach.
• Strong working knowledge of real‑world operational and regulatory requirements.
• Proficiency in virtual communications and Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent written and spoken English.

Tasks, duties, and responsibilities listed in this job description are not exhaustive. The Company may assign additional tasks at its discretion. Equivalency in experience, skills, and education is considered. This information complies with applicable legislation, including the EU Equality Directive and the Americans with Disabilities Act. Reasonable accommodations will be provided when appropriate.

Occasional movement between office locations; ability to maintain a stationary position for prolonged periods; ability to lift/handle light to medium weights (10–35 pounds); frequent computer use; ability to communicate via phone, email, and in person.

Professional office environment; use of standard office equipment. Low noise level. Largely sedentary role.

The Sr. Director of Operations, RWLP, is a senior strategic leader focused on driving business growth across key RWLP accounts through expert development of RFPs, RFIs, bid defenses, and client‑facing materials. This role serves as a primary strategic partner to clients, translating their real‑world evidence and RWLP needs into fit‑for‑purpose solutions, emphasizing account expansion, client engagement, and consultative partnership.

• Director

• Full‑time

• Management and Manufacturing