Senior Manager, RBW Engagement & Delivery

Senior Manager, RBW Engagement & Delivery

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Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line Of Business: Human Resources

Pay Details: 115, CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based on the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Join a dynamic team dedicated to enhancing colleague well-being! As part of our Retirement, Benefits, and Well-being (RBW) team within Total Rewards, you’ll help design and deliver programs that empower colleagues to stay physically thriving, mentally flourishing, financially secure, and socially connected.

The Senior Manager, Engagement & Delivery drives colleagues' understanding, perceived value, and effective use of TD's RBW programs. This role also ensures programs are delivered efficiently, accurately, and compliantly through a simplified, technology-enabled operating model.

• Lead the strategy for colleague awareness, education, and engagement in RBW programs, aligned with Total Rewards and TD Culture.
• Design and deliver a multi-channel education framework (campaigns, webinars, decision-support tools, manager toolkits) to help colleagues make informed choices at key life and career moments (hire, annual enrolment, life events, pre-retirement).
• Influence the selection and promotion of vendor decision-support tools and self-service resources that simplify complex benefit and retirement choices.
• Lead, motivate, and develop a team to achieve operational excellence and a strong colleague experience.
• Optimize the internal delivery model for RBW programs, including administration processes, SLAs, and governance.
• Define and track operational metrics (data accuracy, SLAs, case volumes) and drive continuous improvement to reduce manual work and errors.
• Maintain a simplified delivery model that clarifies roles, hand-offs, and ownership across RBW Canada, HR Operations, and external providers.
• Lead process optimization, automation, and digitization initiatives (self-service, workflow, system integrations, document automation), including building business cases for related investments.
• Assess and recommend outsourcing, co-sourcing, or in sourcing options to maximize business value, balancing cost, risk, service quality, and colleague experience.
• Ensure administration practices and communications comply with applicable pension, tax, employment, privacy, and human rights requirements, in partnership with RBW COE, Legal, and Compliance.
• Maintain appropriate controls, documentation, and audit readiness for plans and processes, and provide regular reporting and insights to RBW leadership.

• Undergraduate degree required; graduate degree or certification in HR, benefits, retirement, or related specialization is an asset.
• 10+ years of progressive HR experience, with significant expertise in program management and governance, including compliance with laws, regulations, and internal policies.
• Experience designing and delivering colleague engagement and education strategies.
• Demonstrated ability to optimize teams, processes, and frameworks with experience in automation and digitization.
• Strong analytical skills for tracking metrics, driving continuous improvement, and building business cases.
• Demonstrated success leading and developing high-performing teams.
• Ability to influence cross-functional partners and senior stakeholders.
• Excellent communication and presentation skills; able to translate complex concepts into actionable insights for diverse…